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If you keep money in an AdvancePay account, the biggest risk is letting it sit unused. Here's how the 180-day inactivity rule works, how to get a reminder before your balance expires, and how to request a refund.
AdvancePay (through ConnectNetwork/ViaPath) is a prepaid calling account families use to pay for phone calls. Here's what you'll learn: how to keep your balance from being forfeited after 180 days of inactivity, how to set up text or email reminders so you don't miss the deadline, and how to request a refund by phone if you'd rather cash out. There's also a quick section on the 2020 Telmate/ViaPath data breach if you're concerned about privacy.
This applies to you only if your loved one's phone or messaging account runs through ConnectNetwork/Telmate and you're funding it with an AdvancePay balance. Not sure? Ask your loved one what system their facility uses for calls. You can also check your own records—look for transaction confirmations or account emails mentioning ConnectNetwork, Telmate, or AdvancePay. Still unclear? Call the jail and ask staff which vendor handles prepaid calling accounts. Don't add money anywhere until you've confirmed you're using the right service.
