Contact an Inmate at Richmond Jail Detention.

Mail, photos, messaging, and phone/call options for staying in touch.

Overview

Staying in touch with someone at Richmond Jail Detention means using third-party services for phone calls, scheduled video visits, and tablet messaging or photos. The exact options depend on which vendor the facility approves. Before trying anything, confirm the vendor, create a friends and family or visitor account, complete identity verification, and add funds or schedule visits as needed. Video visits may be available from home or through visitor kiosks. Tablets may support messages and photos, sometimes with paid features. For billing or technical issues, contact the vendor directly. Jail staff typically can't fix vendor account problems. Some vendors (like AdvancePay) send account-expiration reminders. Security note: Telmate experienced a data breach in August 2020 that exposed personal information of thousands of users.

Find an Inmate at Richmond Jail Detention

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Quick Facts

  • Telmate experienced a data breach in August 2020 that exposed personal information of thousands of users.
  • Most facilities use third-party vendors for phone, video, and tablet services; contact the vendor for billing or technical support rather than jail staff.
  • Setting up communication usually requires creating a vendor account, completing identity verification, and adding funds or scheduling visits.
  • Vendor services are generally intended for adult users; minors typically need an adult account and supervision.

Contact & Communication Guides

Common Questions

Was there a data breach affecting Telmate users at Richmond Jail Detention?

Yes. Telmate experienced a data breach in August 2020 that exposed personal information of thousands of users.

Who should I contact for billing or technical problems with inmate phone, video, or tablet services?

Contact the vendor that provides the service directly. Facility staff are not the vendor and typically cannot resolve vendor billing or technical issues.

How do I set up video visits or tablet messaging with someone at Richmond Jail Detention?

Start by confirming which communication services and vendor the facility uses. Then create an approved friends and family or visitor account, complete identity verification, and add funds or schedule visits as required.

Other Guides for Richmond Jail Detention

How to request a refund and avoid losing AdvancePay (ConnectNetwork) funds — for families with someone at Richmond Jail Detention (VA)

AdvancePay (through ConnectNetwork/ViaPath) is a prepaid calling account families use to pay for phone calls. Here's what you'll learn: how to keep your balance from being forfeited after 180 days of inactivity, how to set up text or email reminders so you don't miss the deadline, and how to request a refund by phone if you'd rather cash out. There's also a quick section on the 2020 Telmate/ViaPath data breach if you're concerned about privacy.

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