How to Contact an Inmate at Rio Grande Detention Center, Tx (TX)

Detainees at Rio Grande Detention Center cannot receive incoming phone calls. You can't call the facility and ask to be connected to someone, even in an emergency.

For general information about a detainee, call (956) 615-9720 between 8 a.m. and 4 p.m. If you need to leave an urgent message for a detainee, call (956) 718-4700 and follow the facility's instructions for getting that message delivered.

The facility provides tablets to detainees, and communication through those tablets starts on their end. Your person inside needs to send you an email invitation first. Once you accept, you'll be directed to a webpage where you download the apps used for video visits, email, and text messaging.

Steps-to-follow

• ✓ Call (956) 615-9720 between 8 a.m. and 4 p.m. to get information about a detainee at Rio Grande Detention Center.
• ✓ If you need to leave an urgent message for a detainee, call (956) 718-4700 and be ready to provide the required identifying details.

• ✓ Watch for an email invitation from the detainee, since the detainee must send the invitation to start tablet-based contact.
• ✓ Accept the invitation (or deny it if you do not recognize it).
• ✓ Follow the invitation to the webpage that tells you which apps to download for video visits, email, and text messaging.

Before calling, confirm that the general information line is still (956) 615-9720 and that staffed hours are still 8 a.m. to 4 p.m. Phone coverage can shift without much notice.

If you're using the urgent-message line at (956) 718-4700, verify the current procedure for leaving a message. Ask exactly what information staff need about the detainee and about you.

For tablet communication, confirm how the invitation process works and which apps you'll need to download after accepting. It's also worth asking whether any account setup, approvals, or fees apply before you can use video visits, email, or texts.