Rio Grande Detention Center Contact Guide: Who to Call and When

Need to reach someone at Rio Grande Detention Center? Here are the two phone numbers that matter most, plus a faster alternative for staying in touch day to day.

2 min read Verified from official sources
Rio Grande Detention Center Contact Guide: Who to Call and When

For detainee information at Rio Grande Detention Center, call (956) 615-9720. This line is available between 8 a.m. and 4 p.m.

Need to leave an urgent message for a detainee? Call (956) 718-4700. Have the detainee's full name and alien registration number ready, along with your name and a phone number where you can be reached. Staff will pass the message along.

Key limit: Detainees at this facility cannot receive incoming phone calls.

The detainee information line, (956) 615-9720, is staffed between 8 a.m. and 4 p.m. Outside that window, you won't be able to get through for information requests.

For time-sensitive messages, call the urgent-message line at (956) 718-4700. Have the detainee's full name and alien registration number ready, plus your name and a callback number. For general questions about a detainee, use (956) 615-9720 during posted hours. Because detainees cannot receive incoming calls, the urgent-message line is your only phone option for getting a message to them directly.

Rio Grande Detention Center Contact Guide: Who to Call and When

Rio Grande Detention Center also provides tablets to detainees. This opens the door to more regular, two-way contact than the facility phone lines alone can offer.

  1. Watch for the invitation email: Detainees send an invitation to friends and family via email.
  2. Accept the invitation: You will be given the choice to accept or deny it.
  3. Follow the invite to the download page: If you accept, the invite directs you to a webpage.
  4. Download the applications: The apps give you access to video visits, email, and text messaging.

Tip: Because detainees can't receive incoming calls, tablet-based video visits, email, and texting are usually the better option for ongoing contact. Save the urgent-message phone line for time-sensitive situations.

Quick Tips

  • First, last, and any hyphenated names
  • Any aliases the person may use
  • Date of birth
  • Country of birth

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