Rio Grande Detention Center Contact Guide: Who to Call and When

For detainee information at Rio Grande Detention Center, call (956) 615-9720. This line is available between 8 a.m. and 4 p.m.

Need to leave an urgent message for a detainee? Call (956) 718-4700. Have the detainee's full name and alien registration number ready, along with your name and a phone number where you can be reached. Staff will pass the message along.

The detainee information line, (956) 615-9720, is staffed between 8 a.m. and 4 p.m. Outside that window, you won't be able to get through for information requests.

For time-sensitive messages, call the urgent-message line at (956) 718-4700. Have the detainee's full name and alien registration number ready, plus your name and a callback number. For general questions about a detainee, use (956) 615-9720 during posted hours. Because detainees cannot receive incoming calls, the urgent-message line is your only phone option for getting a message to them directly.

Rio Grande Detention Center also provides tablets to detainees. This opens the door to more regular, two-way contact than the facility phone lines alone can offer.

1. Watch for the invitation email: Detainees send an invitation to friends and family via email.
2. Accept the invitation: You will be given the choice to accept or deny it.
3. Follow the invite to the download page: If you accept, the invite directs you to a webpage.
4. Download the applications: The apps give you access to video visits, email, and text messaging.

Quick Tips

• ✓ First, last, and any hyphenated names
• ✓ Any aliases the person may use
• ✓ Date of birth
• ✓ Country of birth