Rio Grande Detention Center Phone Numbers: Who to Call and When (TX)

Need general information about someone at Rio Grande Detention Center? Call (956) 615-9720. The line is staffed between 8 a.m. and 4 p.m.

For urgent messages, call (956) 718-4700. Use this line when you need to pass along time-sensitive information and can't reach the person directly.

Detainees cannot receive incoming calls. Instead, they can send invitations through facility tablets for video visits, email, and text messaging.

Call (956) 615-9720 for information about someone housed at Rio Grande Detention Center. Staff answer between 8 a.m. and 4 p.m. - call within that window to avoid delays.

Have the detainee's details ready before you call. Staff will ask for their first and last name (including any hyphenated names), any aliases, date of birth, and country of birth.

Call (956) 718-4700 to leave a time-sensitive message. Include the detainee's full name and alien registration number, plus your name and a phone number where you can be reached.

Trying to call your loved one directly? It won't go through - detainees at Rio Grande Detention Center cannot receive incoming calls.

You have two main options. For urgent situations, call (956) 718-4700 and leave a message with the required identifying details. For ongoing communication, detainees can use facility tablets to send invitations for video visits, email, and text messaging.

Quick Checklist

• ✓ For detainee information, call (956) 615-9720 between 8 a.m. and 4 p.m.
• ✓ Before calling the information line, have the detainee’s first/last/hyphenated names, any aliases, date of birth, and country of birth ready
• ✓ For an urgent message, call (956) 718-4700
• ✓ When leaving an urgent message, include the detainee’s full name and alien registration number
• ✓ Include your name and a telephone number where you can be reached

This page covers the two phone lines and basic tablet communication options. Hours for the urgent-message line aren't listed, and details like tablet app names, vendors, or costs aren't included - those can change. Call the facility or check the official page for the latest information.