Setting Up Tablet Communication at Rio Grande: From Email Invite to Video Visits
Want to message or video-visit someone at Rio Grande Detention Center? It starts on their end—they'll send you an email invitation. Accept it, and you'll get the downloads you need to connect.
Yes. Rio Grande Detention Center provides tablets to detainees, which is what makes the invite-based setup for messaging and video visits possible.
At Rio Grande, your loved one has to send the first invite. If you're waiting to connect and haven't heard anything, that's probably why - the email invitation has to come from them.
Decision point: When you receive the email invitation, you’ll be given a clear choice to accept or deny it.
Accepting the invitation doesn't activate anything on its own. Instead, it takes you to a webpage where you'll download the required apps. Those downloads are what actually unlock messaging and video visits.
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- ✓ Video visits
- ✓ Text messaging
Two things to know during setup. First, when the invitation email arrives, you'll need to actively accept or deny it - it won't just sit there waiting. Second, accepting takes you to a separate webpage for app downloads. The email itself is mostly a gateway to that download page, so don't expect detailed instructions until you click through.
Phone call expectation: Detainees at Rio Grande Detention Center cannot receive incoming phone calls.
- ✓ Make sure you’ve received the detainee’s email invitation (setup starts there)
- ✓ Choose whether to accept or deny the invitation
- ✓ If you accept, follow the invite to the webpage and download the applications
- ✓ Plan around the fact that you can’t place an incoming phone call directly to a detainee
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