Who to Call at Rio Grande Detention Center — numbers, hours, and what to have ready

Call (956) 615-9720 between 8 a.m. and 4 p.m. for detainee information. Need to pass along something time-sensitive? Use the urgent message line at (956) 718-4700 instead. Remember: detainees can't receive incoming calls directly.

For information about a detainee at Rio Grande Detention Center, call (956) 615-9720. The line is open from 8 a.m. to 4 p.m.

Have the detainee's details ready before you call - it helps staff locate them quickly. You'll want their first and last name (including any hyphenated names), any aliases, date of birth, and country of birth.

Need to get an urgent message through? Call (956) 718-4700. Since detainees can't receive incoming calls, this is the workaround - staff will take your information and pass the message along.

Have the detainee's full name and alien registration number (A-number) ready when you call. You'll also need to leave your name and a phone number where you can be reached.

Checklist-what-to-have

• ✓ Detainee’s first and last name (include any hyphenated names)
• ✓ Any aliases the detainee may use
• ✓ Detainee’s date of birth
• ✓ Detainee’s country of birth
• ✓ For urgent messages: detainee’s full name and alien registration number (A-number)
• ✓ For urgent messages: your name and a phone number where you can be reached

Can't get through and it's time-sensitive? Try the urgent message line at (956) 718-4700 - staff can route your message to the detainee since they can't receive calls directly. Jot down when you called and which number you tried, so you're ready if you need to follow up.