How to send messages, photos, and packages
You can't call someone at Rio Grande Detention Center directly—the facility doesn't accept incoming calls to detainees. For urgent messages, call (956) 718-4700 with the detainee's full name, alien registration number (A-number), plus your name and phone number. For everyday communication, detainees receive tablets for messaging and video features. Here's the catch: the detainee has to send you an email invitation first. Once you accept, you'll be directed to a webpage where you can download the apps for video visits, email, and texting through the tablet system.
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No. Detainees at Rio Grande Detention Center can’t receive incoming phone calls. If you have an emergency, use the facility’s urgent-message process by phone.
Call (956) 718-4700 and leave the detainee’s full name, alien registration number (A-number), and your name and phone number.
The detainee must send you an email invitation first. If you accept it, you’ll be directed to a webpage to download the apps used for video visits, email, and text messaging. The tablet features are consistent with Texas-style inmate technology programs.
Need to get a time-sensitive message to someone at Rio Grande Detention Center? You can't call them directly, but you can leave an urgent message with the facility using the number below.
Getting through to Rio Grande Detention Center comes down to calling the right number for your situation—and having the right details ready when someone picks up.
Need general information about someone at Rio Grande Detention Center? Call (956) 615-9720. The line is staffed between 8 a.m. and 4 p.m.
