How to Contact an Inmate at Riverbend Max, TN (TN)

Photos you send through inmate mail get scanned and delivered electronically, not handed over as printed copies. That means content is screened. If your pictures include profanity or anything considered inappropriate, they won't be delivered to the inmate's tablet.

TDOC uses two main vendors for trust fund deposits: JPay and ConnectNetwork (ViaPath). Both offer automated phone deposits. JPay's number is 800-574-5729, and ConnectNetwork/ViaPath is at 800-483-8314.

Steps to Follow

• ✓ Include only photos you are comfortable being scanned and screened
• ✓ Keep images free of profanity and anything that could be considered inappropriate, since those photos will not be delivered to the tablet
• ✓ Expect delivery to be electronic (scanned), not a physical photo handed to the inmate

1. Pick a deposit vendor: Use either JPay or ConnectNetwork (ViaPath) to deposit money into the inmate’s trust fund account.
2. Call the vendor you chose: JPay is available at 800-574-5729. ConnectNetwork/ViaPath is available at 800-483-8314.
3. Complete the deposit through the vendor’s prompts: Follow the instructions to select Tennessee Department of Correction and enter the inmate details requested so the funds go to the correct trust fund account.

Before mailing photos, confirm the current requirements so your envelope doesn't get rejected. Ask about size or format rules, whether color and black-and-white are both accepted, and if there's a limit on how many photos you can include per envelope. Since delivery happens through scanning, make sure you address the envelope exactly as required, with the inmate's TDOC ID number clearly visible.

Deposit systems and rules can change, so verify the details before sending money. Confirm which vendor the inmate is set up to use (JPay or ConnectNetwork/ViaPath), what information you need to match the deposit to the correct trust fund account (usually the TDOC ID number), and how long deposits are taking to post. Also ask about fees and whether phone, web, and mobile deposits are all available for that vendor at the time you're sending funds.