Penmate Inmate Support Guides

Sending Mail to Someone at Riverbend Max: What Families Should Know About Scanned Photos and Privileged Mail

• 2 min read Verified from official sources

Photos mailed to Riverbend Max are scanned and delivered digitally. Your loved one won't receive the original prints. TDOC also screens photo content, and pictures with profanity or anything deemed inappropriate won't be delivered. A photo that seems harmless to you could still get rejected if it crosses their content guidelines.

Staff open all incoming mail and packages wearing personal protective equipment. TDOC policy requires mailroom workers to use face masks or shields and gloves. This is standard procedure, and it's why mail often looks and feels "processed" by the time it reaches your loved one.

Legal mail (called "privileged mail") follows different rules. Under TDOC policy, staff open incoming legal mail only with the inmate present. This allows them to check for contraband while the recipient watches. Once inspected, the delivery is documented.

Photo Types Restrictions

  • ✓ Assume any photos you mail will be scanned and delivered digitally, not as original prints.
  • ✓ Keep photos free of profanity. Photos with profanity are not delivered.
  • ✓ Avoid “inappropriate” images altogether. Those photos are not delivered.
  • ✓ Remember that privileged (legal) mail follows a different process: it is opened only in the inmate’s presence for a contraband check, then documented.

Tip: Assume every photo will be screened before your loved one sees it. Skip anything with profanity or content that could be flagged as inappropriate. This gives your mail the best chance of getting through.

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