How to deposit funds, commissary, and payment options
Riverbend Max accepts deposits to incarcerated people's trust accounts through two third-party vendors: JPay and ConnectNetwork (ViaPath). Before sending money, use the vendor's facility listing to confirm the correct website, phone option, or mailing address. Fees are set by the payment processor, not the facility, and are shown during checkout. Review the total before you submit. Have the person's full name and a facility identifier ready (such as an ID or jacket number, or their birthdate) so your deposit posts correctly. Options include online portals, phone payments, and kiosks where available. Some deposits show up right away, while others take one to two business days. Keep your receipt and follow up if funds are delayed.
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Putting money on someone's account at Riverbend Max means going through a third-party vendor — Tennessee doesn't accept direct deposits. Here's how JPay and ConnectNetwork work, plus the payment options available to you.
Riverbend Max accepts electronic deposits through JPay and ConnectNetwork (ViaPath). Check the vendor listings for each service’s website, phone number, and address before sending money.
Yes, there's typically a fee set by the third-party processor. It's displayed during checkout. Compare the total cost on the vendor site before completing your payment.
It depends on the vendor and deposit method. Some deposits post immediately, while others take one to two business days. Keep your receipt and contact the facility if the funds haven't appeared after the expected time frame.
Getting approved to visit at Riverbend Max starts with the TDOC visitation application (CR-2152) and ends with the facility adding you to the approved visitor list. Here's what the process looks like, where to send your paperwork, how long it takes, and what to do if things stall.
Getting approved to visit at Riverbend Max starts with the CR-2152 visitation application and ends when your name lands on the approved visitor list. Here's what to expect, how long it takes, and the few situations where you might visit while your paperwork is still pending.
Staying in touch with someone at Riverbend Max usually comes down to two basics: mail (including photos) and money deposits to their trust fund account. Here's what to know, plus how to keep your photos and funds from getting held up.
