Mail, photos, messaging, and phone/call options for staying in touch.
Communication at Riverbend Max runs through approved third-party vendors. For money deposits, JPay and ConnectNetwork (ViaPath) let you add funds to an inmate trust account through their website, app, or available kiosks. Phone calls, video, and tablet messaging are handled through these same vendor portals. You'll need to create an account, add funds, and manage your settings there. Keep in mind that you can't call an incarcerated person directly. Calls are outbound only, typically monitored and recorded, and the receiving number must be approved. If you mail photos, they're scanned for tablet delivery. Images with profanity or inappropriate content won't be delivered.
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Staying in touch with someone at Riverbend Max usually comes down to two basics: mail (including photos) and money deposits to their trust fund account. Here's what to know, plus how to keep your photos and funds from getting held up.
Sending letters or photos to someone at Riverbend Max? Here's the key thing: Tennessee uses mail scanning. Your loved one will see a digital copy on a tablet, not the original paper photo.
Photos mailed to Riverbend Max are scanned and delivered digitally. Your loved one won't receive the original prints. TDOC also screens photo content, and pictures with profanity or anything deemed inappropriate won't be delivered. A photo that seems harmless to you could still get rejected if it crosses their content guidelines.
Use the approved vendors JPay or ConnectNetwork (ViaPath) to add money to an inmate trust account. Deposits are typically made through the vendor website, app, or a lobby kiosk when available.
Yes, but they are scanned for digital delivery to the inmate’s tablet. Photos with profanity or inappropriate content will be blocked and not delivered.
You can't call into the facility directly. Incarcerated people place outbound calls through approved vendor services, and those calls are typically monitored and recorded.
Getting approved to visit at Riverbend Max starts with the TDOC visitation application (CR-2152) and ends with the facility adding you to the approved visitor list. Here's what the process looks like, where to send your paperwork, how long it takes, and what to do if things stall.
Getting approved to visit at Riverbend Max starts with the CR-2152 visitation application and ends when your name lands on the approved visitor list. Here's what to expect, how long it takes, and the few situations where you might visit while your paperwork is still pending.
- Missing photo: if you do not attach a recent photograph in the lower left-hand corner, the application will not be processed.
