Who to Contact When You Have Questions About an Inmate at Rivers CI
Trying to get a straight answer about someone at Rivers CI? It helps to know what goes through the Bureau of Prisons' correspondence system versus what's better handled by calling the facility directly.
The Bureau of Prisons uses a Correspondence Tracking System (CTS) to log incoming correspondence from the public. Send a letter or email inquiry about an inmate, and CTS is what records it and routes it to the right people for review.
Think of CTS as an intake-and-routing pipeline. When your letter or email comes in, it gets logged and assigned a tracking number. From there, it's sent to the appropriate BOP program area for review. Once you get a response, the matter is closed out.
Cts Topics
- ✓ Questions about a particular inmate’s medical care
- ✓ Questions about conditions of confinement
- ✓ Questions about sentence computation or release
Write in with a question and it moves through a set process. Your correspondence gets entered into CTS, logged, and assigned a tracking number. It's then routed to the BOP program area responsible for your issue. After they respond, the correspondence is closed out in the system.
Tip: If you receive or are given a CTS tracking number, keep it. It’s the fastest way to reference your inquiry if you need to follow up.
Some questions are better handled by phone - especially anything that could affect a trip you're about to take. Before heading to Rivers CI for a visit, call 603-342-4000 to confirm the schedule. Have the inmate's register number handy so staff can pull up the right record quickly.
- ✓ Confirm the current visiting schedule before you travel (BOP recommends calling 603-342-4000)
- ✓ Ask whether anything has changed that could affect your visit (for example, schedule changes)
- ✓ Have the inmate’s register number ready when you call
- ✓ Be prepared to leave your name and a call-back number in case staff need to return your call
Practical Tips
- ✓ Your full name
- ✓ Your return mailing address (and email address if you’re corresponding by email)
- ✓ The inmate’s full name
- ✓ The inmate’s register number (if you know it)
- ✓ A clear, specific topic line or opening sentence (for example: medical care, conditions of confinement, or sentence computation/release)
- ✓ Only include personal details you’re comfortable sharing - CTS records may capture personally identifying information that you voluntarily include, such as your name and mailing or email address
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