Riverside Corr. Facility, PA

Visits at Riverside Correctional Facility are by appointment only, scheduled on a first-come, first-served basis between 48 hours and seven days in advance. Arrive at least ten minutes early with a current government-issued photo ID. An officer will confirm the name and ID number of the person you're visiting. All visitors go through a metal detector and may be searched in a private room—you might be asked to loosen undergarments to complete the search. The dress code is strict, and visits can be canceled for violations (open-toed shoes included). Small personal items fit in visiting-area lockers, but bring quarters since there's no change machine in the waiting room. Children six months and older must be accompanied by a parent or guardian who can provide custody documentation or a birth certificate. Visitors on probation or parole aren't permitted.

Riverside Corrections offers vendor-run remote communication options including video visits, tablet services, and messaging—all typically monitored by third-party vendors. Starting December 8, 2025, you'll need to upload front-and-back images of a state-issued ID plus a selfie to use ViaPath video visitation and tablet services. VisitNow and the facility messaging system require the same verification before approval. Android users can download the GTL VisMobile app to register, schedule visits, and manage visitor groups. To get started: create an account with the approved vendor, complete identity verification, request a connection with the incarcerated person, and wait for facility approval.

Address mail to Riverside Correctional Facility exactly as the facility's example shows—include the person's full name, their ID number, and the facility address. For letters, use pencil or pen on plain white paper in a plain white envelope. Envelopes can have up to two decorative stickers, but skip the glitter. Photos must be 5×7 inches or smaller. Each person can receive up to five pictures, and images showing nudity, weapons, money, or drug use aren't allowed. Books, magazines, and newspapers must ship directly from approved third-party sellers listed by the facility—hardbacks and packages aren't accepted. Double-check the return address and ID details before mailing, and follow facility instructions for legal mail or special deliveries.

Here are the direct lines for Riverside Correctional Facility departments. For health-record requests and medical documentation questions, call Medical Records at 215-683-9062. For custody-related questions or official inmate record requests, contact the Record Room at 215-685-8434. For reentry help and community support referrals, reach the Mayor's Office of Reintegration Services (RISE) at 215-683-3370. Have the detainee's full name, any known aliases, and date of birth ready before you call—it helps staff locate records faster. For other contacts like phone, tablet, or deposit support, check the facility's official contact listing since some services are handled by third-party vendors.