How to send messages, photos, and packages
Riverside Corrections offers vendor-run remote communication options including video visits, tablet services, and messaging—all typically monitored by third-party vendors. Starting December 8, 2025, you'll need to upload front-and-back images of a state-issued ID plus a selfie to use ViaPath video visitation and tablet services. VisitNow and the facility messaging system require the same verification before approval. Android users can download the GTL VisMobile app to register, schedule visits, and manage visitor groups. To get started: create an account with the approved vendor, complete identity verification, request a connection with the incarcerated person, and wait for facility approval.
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Mail rules can feel picky, but small details make the difference between a letter getting delivered and getting rejected. Here's your quick reference for sending letters, photos, and reading materials to Riverside.
Yes. Starting December 8, 2025, ViaPath video visitation and tablet services require front-and-back images of a state-issued ID plus a selfie. VisitNow and the facility messaging system also ask for a state-issued ID (front and back) and a selfie as part of verification.
Yes. Android users can use the GTL VisMobile app to register, schedule visits, and manage visitor groups for Riverside.
Create an account with the facility's approved vendor and complete identity verification—this usually means uploading your ID and a selfie. Request to connect with the incarcerated person through the vendor portal or app, then wait for facility staff approval. Some services require prepayment or vendor credits before calls or messages go through.
Use the Riverside Correctional Facility address and write the incarcerated person’s full name plus their ID/PPN number exactly in the facility’s preferred format. Include a complete, legible return address with your full first and last name.
Write letters only in pencil or pen on plain white paper. Mail them in a plain white envelope with no more than two decorative stickers and no glitter.
Yes—photos are allowed if they’re 5×7 inches or smaller, don’t show nudity, weapons, money, or drug use, and the person may receive up to five pictures. Books, magazines, and newspapers must be shipped directly from approved third-party sellers; hardbacks and packages aren’t accepted.
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