Who to Contact When You Have Questions About Visiting Someone at RJ Donovan

Start with RJ Donovan Correctional Facility directly. They're the ones who can confirm visit details and handle situation-specific questions - nobody else knows what applies to your loved one right now.

Prefer email? You can reach the Department of Corrections Central Office at ra-crdocinmatevss@pa.gov. This works well for general visitation questions or when you want a written response to reference later.

What to Have Ready

• ✓ Verify you’re using an official address before sharing personal details: Pennsylvania government websites and email systems end in “pennsylvania.gov” or “pa.gov”.
• ✓ Your loved one’s full name.
• ✓ Your loved one’s inmate number (if you have it).

If something doesn't match what you're seeing online - or you get a message from an unfamiliar email address - pause and check you're on an official Pennsylvania site. Legitimate Commonwealth websites and emails end in "pennsylvania.gov" or "pa.gov." A quick domain check protects your personal information.

Making plans or traveling for a visit? Confirm the details directly with RJ Donovan staff before you go. This prevents mix-ups and ensures you're following the rules for your loved one's specific location and visit type.

1. Call the SCI where the inmate is located and ask for the Superintendent’s Assistant - professional visitors schedule video visits by speaking with the Superintendent’s Assistant at the facility.
2. Get added to the Inmate Visitation System (IVS) if it’s your first video visit - if you haven’t done a professional video visit before, the Superintendent’s Assistant will add you to the Inmate Visitation System.