How to deposit funds, commissary, and payment options
Adding money to an inmate account at Roanoke County Jail starts with choosing a deposit method the facility and its vendors support. Common options include third-party online deposit portals, lobby kiosks or ATMs, mailing a certified money order, or using an authorized cash-payment agent. Fees and processing times vary by vendor, so check the jail's posted options before paying. Have the inmate's full name and facility or inmate ID ready. For mailed deposits, include your name, return address, and a certified money order. Phone, tablet, or commissary accounts may be handled separately with different vendor setups. If funds don't post, contact the payment vendor first, then the facility's commissary or finance support. The Roanoke County Sheriff's Office also posts scam warnings (jury duty, sheriff sales, court-ordered DNA testing) and provides reporting numbers.
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Get the inmate's full name and facility or inmate ID first. Then use an approved method: a third-party online portal, an on-site kiosk or ATM, a mailed certified money order, or an authorized cash agent. Enter the inmate information exactly as required so funds post to the right account.
Include the inmate’s full name (as listed by the facility) and the inmate or facility ID number on the payment. Mailed funds typically require your name, a return address, and a certified money order.
Contact the payment vendor's support team first. Ask them to verify the transaction and provide confirmation or tracking details. If the vendor can't resolve it, reach out to the facility's commissary or finance support to trace and post the funds.
Yes. The Roanoke County Sheriff’s Office has posted warnings about scams involving jury duty, sheriff sales, and court-ordered DNA testing, and it lists phone numbers you can use to report suspicious contacts.
Your first jail visit goes smoother when you know what gets you in and what gets you turned away. Use this checklist for Roanoke County Jail before you leave home, then read the short sections below for details.
You'll need valid ID to check in at Roanoke County/Salem Jail. The jail doesn't list exactly which IDs are accepted, so your safest bet is a current, government-issued photo ID. Not sure if yours will work? Call ahead. It's better than driving out and getting turned away at the door.
Trying to arrange a confidential or special visit? Understanding who qualifies—and what the jail requires—makes the process easier. Here's what Roanoke County/Salem Jail allows for confidential visits and when special visits may be granted.
