How to send messages, photos, and packages
Roanoke County Jail's video visitation vendor page was returning a "File not found" error when last checked, making it difficult to access scheduling or support online. Special visits take place in the visitation area through the jail's video visitation system. For safety concerns, the jail's PREA resources list external phone numbers for victims—including RAINN and Virginia sexual- and domestic-violence hotlines—plus internal reporting contacts like the Jail Administrator. If the vendor site isn't working, check your vendor account status directly and use the vendor's support channels. For video-based services, you'll need to register with the approved vendor, verify your identity, and use a device with a camera and microphone.
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The vendor video visitation page linked for Roanoke County Jail was returning a "File not found" error, meaning the published link isn't currently working. If this happens, check your vendor account directly and contact the vendor's support for technical or billing help.
Yes. Facility documentation indicates special visits are held in the visitation area and occur through the video visitation system.
The facility’s PREA information lists external phone resources for victims, including RAINN and Virginia sexual- and domestic-violence hotlines. It also provides internal reporting contacts, including the Jail Administrator’s contact information for reporting alleged abuse or staff misconduct.
You'll need valid ID to check in at Roanoke County/Salem Jail. The jail doesn't list exactly which IDs are accepted, so your safest bet is a current, government-issued photo ID. Not sure if yours will work? Call ahead. It's better than driving out and getting turned away at the door.
Trying to arrange a confidential or special visit? Understanding who qualifies—and what the jail requires—makes the process easier. Here's what Roanoke County/Salem Jail allows for confidential visits and when special visits may be granted.
If your loved one is housed at Roanoke County Jail, the Inmate Work Force program is one way they may be able to spend their time working on county projects while in custody. Here’s what the program does, who tends to qualify, how the schedule works, and what the potential upside can be.
