Roberson County Jail, NC

Robeson County Jail does not offer in-person visitation right now. All visits are video only, scheduled through SmartJailMail at https://www.smartjailmail.com. Each inmate also gets one free 15-minute kiosk visit per week using the Smart Mail kiosk. If in-person visits return in the future, many North Carolina facilities require you to be on an approved visitor list and complete a visitor application before your first visit. Policies and scheduling can change, so check the jail's visitation page and the SmartJailMail site for current instructions and available appointment times.

Robeson County Jail uses SmartInmate by Smart Communications for messaging and other communication between inmates and their families. Almost everything happens through the vendor's app or website, not at the jail itself: creating your account, adding funds, sending messages, and starting video visits. To schedule a video visit, go through SmartJailMail. Bookings are handled on the vendor portal, not through jail staff. Before you can call, message, or start a video session, you'll need to set up your account with SmartInmate and complete any verification or approval steps the system requires. Funding for paid features is typically added through the same portal.

Robeson County Jail materials describe three ways to deposit funds for someone in custody. First, an ATM in the jail lobby accepts cash or credit card deposits (fees apply). Second, you can deposit online through McDaniel Supply's JailPackStore. Third, the facility indicates money orders are accepted. On JailPackStore, you'll create an account and follow the on-screen steps. The processing page warns you not to hit the back button or close your browser while a transaction is processing. When using a vendor deposit form, enter the person's exact booked name and ID. If sending a money order, use the vendor's required payee and mailing address. One thing to be aware of: facility documents conflict on the ATM. The FAQ says there is no ATM on the premises, while another document says there is one in the lobby.