How to send messages, photos, and packages
Roberson County Jail uses a third-party vendor for communication. SmartInmate by Smart Communications handles online messaging and tablet services—you'll need to create an account before you can message or use other features. For video visits, schedule through SmartJailMail at https://www.smartjailmail.com. Both you and the person in custody typically need accounts and must complete approval steps before a video visit can begin. For operational or safety-related requests in the community, contact the sheriff's office phone lines.
Search for a loved one and send messages and photos in minutes.
Robeson County Jail only offers video visitation—no in-person visits. Here's how the SmartJailMail system works, how to schedule your free weekly kiosk session, and what you need to know before you go.
Use SmartInmate by Smart Communications. Create an account in the vendor portal or app and complete their verification steps before you can exchange messages or use tablet features.
Schedule video visits through SmartJailMail at https://www.smartjailmail.com. Both you and the person in custody typically need accounts and approval before a visit can start.
For a non-emergency deputy request (home response, repossession, or funeral escort), call 910-671-3170. To report a tip, call the Robeson County Sheriff’s Office tip line at 910-671-3100; callers may remain anonymous.
Trying to put money on an inmate's account at Robeson County Jail? You've got three approved options: an on-site lobby ATM, online deposits through JailPackStore (McDaniel Supply), or a money order—though that last one comes with a distance rule.
Need to reach someone at the Robeson County Sheriff's Office? Start here. This quick reference covers non-emergencies—if someone is in immediate danger, call 911.
