How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Robertson County Detention Facility.

Sending Photos and Postcards

A great way to send love and support to a loved one at Robertson County Detention Facility is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Robertson County Detention Facility.

Frequently asked questions about Robertson County Detention Facility

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Robertson County Detention Facility.

2. How much does it cost to send a message to Robertson County Detention Facility?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Robertson County Detention Facility?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Robertson County Detention Facility. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Robertson County Detention Facility. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Robertson County Detention Facility?

   Mailing address:

   Robertson County Detention Facility
   311 5th Ave E
   Springfield, TN 37172
   Phone: (615) 384-7974

   Business hours:

   • Monday: Open 24 hours
   • Tuesday: Open 24 hours
   • Wednesday: Open 24 hours
   • Thursday: Open 24 hours
   • Friday: Open 24 hours
   • Saturday: Open 24 hours
   • Sunday: Open 24 hours

5. What are the visiting hours at Robertson County Detention Facility?

   Visiting hours at Robertson County Detention Facility vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (615) 384-7974 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Robertson County Detention Facility?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Robertson County Detention Facility for their specific mail policies.

7. How do I send money to an inmate at Robertson County Detention Facility?

   You can send money to an inmate at Robertson County Detention Facility through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Robertson County Detention Facility?

   Many facilities now offer video visitation as an alternative to in-person visits. At Robertson County Detention Facility, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Robertson County Detention Facility?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Robertson County Detention Facility for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Robertson County Detention Facility, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The Robertson County Detention Facility operates with a clear mission to provide safe housing while serving the judicial systems of Robertson County, Tennessee, and federal authorities. Central to the facility's operations is a volunteer jail ministry program that accepts applications from community members seeking to provide spiritual support and guidance to inmates during their incarceration.

Inmates and their families have access to commissary services through on-site kiosks located in both the visitation and main lobbies, as well as online deposits through correctpay.com. The commissary is operated by a blind vendor through the Tennessee Business Enterprises Program, demonstrating the facility's connection to state rehabilitation initiatives. The facility maintains structured visitation schedules from Monday through Saturday (9:00 AM to 4:00 PM) and Sunday (12:00 PM to 4:00 PM), with each inmate allowed one hour of visitation per week through an appointment-based system.

Like many Tennessee correctional facilities, Robertson County Detention Facility may offer additional programming that typically includes educational opportunities such as GED preparation, basic literacy courses, and life skills training. Inmates may also have access to substance abuse counseling programs, anger management classes, and job readiness training to support successful reintegration into the community. Mental health services and medical care are typically provided to address the comprehensive needs of the inmate population, though specific details about these programs would need to be confirmed directly with facility administration.

Daily Life & Visitation

Inmates at the Robertson County Detention Facility in Tennessee may receive one hour of visitation per week, with family members and friends able to visit Monday through Saturday from 9:00 am to 4:00 pm, and Sundays from 12:00 noon to 4:00 pm. All visits must be scheduled in advance through the visitation office, and visitors arriving more than 15 minutes late will have their visit cancelled. The facility maintains strict dress code requirements for visitors, prohibiting shorts, tank tops, low-cut blouses, hats, and sunglasses, while items like cell phones, food, drinks, and personal belongings are not permitted in the visitation area.

The commissary system allows inmates to purchase approved items using funds deposited by family members through kiosks located in the jail's visitation and main lobbies, or online through correctpay.com. These funds are managed by a vendor through the Tennessee Business Enterprises Program, providing inmates access to personal care items, snacks, and other approved products that may supplement their daily needs. The facility typically operates on a structured schedule that includes regular meal times, recreation periods when available, and designated times for various programs and services.

Like most county detention facilities in Tennessee, Robertson County Detention Facility likely maintains a routine that includes wake-up calls, scheduled meals, potential work assignments or educational programs, and designated periods for personal hygiene and rest. The facility accepts applications for volunteer ministry programs, suggesting that religious services may be part of the weekly schedule for interested inmates. Housing arrangements and specific daily programming details would typically be determined based on the facility's classification system and available resources, with the primary focus remaining on maintaining a safe and secure environment for both inmates and staff.