How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Robertson County Jail.

Sending Photos and Postcards

A great way to send love and support to a loved one at Robertson County Jail is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Robertson County Jail.

Frequently asked questions about Robertson County Jail

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Robertson County Jail.

2. How much does it cost to send a message to Robertson County Jail?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Robertson County Jail?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Robertson County Jail. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Robertson County Jail. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Robertson County Jail?

   Mailing address:

   Robertson County Jail
   509 S Brown St
   Springfield, TN 37172
   Phone: (615) 384-7974

5. What are the visiting hours at Robertson County Jail?

   Visiting hours at Robertson County Jail vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (615) 384-7974 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Robertson County Jail?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Robertson County Jail for their specific mail policies.

7. How do I send money to an inmate at Robertson County Jail?

   You can send money to an inmate at Robertson County Jail through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Robertson County Jail?

   Many facilities now offer video visitation as an alternative to in-person visits. At Robertson County Jail, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Robertson County Jail?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Robertson County Jail for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Robertson County Jail, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

The Robertson County Detention Facility operates under a mission centered on safe housing and community security, while providing structured support services for those in custody. The facility maintains a volunteer jail ministry program that accepts applications for community members seeking to provide spiritual guidance and support to inmates. This faith-based programming typically serves as an important component of rehabilitation efforts, offering counseling, group discussions, and personal guidance to help individuals during their incarceration.

Beyond spiritual services, the facility may offer educational opportunities such as GED preparation classes, basic literacy programs, and life skills training to help prepare inmates for successful reintegration into the community. Substance abuse counseling and mental health support services are often available, as these programs address underlying issues that frequently contribute to criminal behavior. The facility typically provides access to library materials, recreational activities, and structured daily routines that promote personal development and positive behavioral changes.

Family connection remains a priority through the facility's structured visitation program, which allows inmates one hour of visitation per week during scheduled times Monday through Sunday. The commissary system, managed through the Tennessee Business Enterprises Program, enables families to support their incarcerated loved ones by depositing funds for personal items and necessities. These support systems, combined with potential work programs and counseling services, may help create an environment focused on rehabilitation rather than solely detention, supporting the facility's broader mission of community safety and judicial service.

Daily Life & Visitation

The Robertson County Detention Facility operates with structured visitation schedules that provide inmates with one hour of family contact per week, available Monday through Saturday from 9:00 am to 4:00 pm, and Sunday from 12:00 noon to 4:00 pm. All visits must be scheduled in advance through the visitation office, and visitors arriving more than 15 minutes late will have their visit cancelled. The facility maintains strict dress codes for visitors, prohibiting shorts, tank tops, low-cut blouses, and hats, while also restricting items like cell phones, food, and reading materials from the visitation area.

Inmates typically follow a structured daily routine that begins early in the morning with head counts and meal service. The facility provides access to commissary services through kiosks located in both the visitation and main lobbies, where family members can deposit funds into inmates' accounts either in person or online through correctpay.com. These funds allow inmates to purchase personal items, snacks, and hygiene products beyond what the facility provides. The commissary is operated by a vendor through the Tennessee Business Enterprises Program, offering inmates some autonomy in their daily purchases.

Throughout the day, inmates may participate in various programs and activities designed to maintain order and provide structure. The facility accepts applications for volunteer ministry programs, suggesting that religious services and counseling may be available to those who wish to participate. Like most Tennessee detention facilities, Robertson County likely provides educational opportunities, recreational time, and work assignments to help inmates maintain productive routines while serving their sentences. The facility's mission emphasizes maintaining a safe and secure environment while serving the judicial systems of Robertson County, the State of Tennessee, and federal authorities.