How to send messages, photos, and packages
Robertson Unit uses NCIC for inmate communication. To send electronic messages, use NCIC's Inmate Messaging system at NCIC.com—you can attach photos or documents for an additional per-item fee. For phone calls, set up an account through NCIC Inmate Communications. Need to accept collect calls on a cell phone? Fund an NCIC Prepaid Collect Account tied to your phone number. Calls are limited to authorized numbers only. For help setting up accounts or blocking unwanted calls, contact NCIC at 888-686-3699 or info@ncic.com. Phone access is generally available 8:00 am to 11:00 pm, though the facility sets the exact schedule.
Search for a loved one and send messages and photos in minutes.
Mail that doesn't follow Robertson County Jail's processing rules gets returned—or destroyed after scanning. Here's how to send it correctly so your loved one actually receives it.
Use NCIC’s Inmate Messaging system via NCIC.com to send electronic messages and attach photos or documents. NCIC charges per message and per picture/document delivered to the inmate.
Set up a phone account through NCIC Inmate Communications. Follow NCIC's setup steps and have the inmate's identification information ready when prompted.
Yes—NCIC allows collect calls to a cell phone by adding funds to an NCIC Prepaid Collect Account tied to your phone number, and calls are restricted to authorized numbers. To block unwanted calls, contact NCIC customer service at 888-686-3699 or info@ncic.com.
Send most personal mail to PO Box 591, Longview, TX 75606. Put the inmate’s full name and booking number on the envelope.
No. Mail sent to PO Box 591 won't be returned—it's destroyed after processing. Double-check the size, page count (max 5), and one-photo limit before mailing anything.
No—magazines, newspapers, bulk mail, and books are not accepted at the PO Box and must be sent directly to the facility. If you’re sending publications or books, use a publisher or approved seller.
**No money orders:** The Robertson County Sheriff’s Office no longer accepts money orders on inmate accounts.
If your loved one is at Robertson County Jail and the facility uses NCIC, you'll need an NCIC account—and sometimes a prepaid collect setup—before calls and messages go through. Here's how it all works.
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