How to Send Money to Facility

Sending money to someone in custody is usually straightforward once you have the right details. That said, options and rules vary by facility and can change over time. For Rock County Jail, WI, there aren't documented, facility-specific deposit instructions available in this guide. Your best move is to contact the jail directly to verify the current process before sending any funds.

Steps Checklist

• ✓ Confirm the jail’s current approved way(s) to send money (and whether there are limits or restrictions)
• ✓ Ask what information you must include for the incarcerated person (full name, date of birth, booking number, or other identifier)
• ✓ Verify who is allowed to send funds, and whether the sender must be on an approved list
• ✓ Check for fees, deposit limits, and any timing cutoffs that affect when the money posts
• ✓ Double-check the recipient details before paying, since mistakes can delay posting or cause a deposit to be rejected
• ✓ Keep your receipt or confirmation number until the funds show up in the person’s account

Verify

• ✓ Which deposit methods are currently accepted, and which are not
• ✓ Whether deposits are made to a commissary account, a phone account, or another type of account (and how to choose the right one)
• ✓ Any sender requirements (ID requirements, approved sender rules, or restrictions on third-party payments)
• ✓ What exact recipient details are required (name spelling, booking number, housing information)
• ✓ Deposit minimums and maximums (per transaction and per week or month)
• ✓ Fees and where they show up (charged to the sender, taken out of the deposit, or both)
• ✓ Processing times and posting schedule, including weekend and holiday delays
• ✓ Daily cutoffs that determine whether a deposit posts the same day or the next business day
• ✓ Refund and rejection rules (what happens if you enter the wrong information or a deposit is not accepted)
• ✓ Who to contact at the facility if the money does not post, and what proof they will ask for (receipt number, time and date, sender name)
• ✓ Where the most current instructions are posted (facility website, jail administration, or the jail’s front desk)