How to Contact an Inmate at Rock Island County Jail

Rock Island County Jail switched to an electronic inmate mailing system through ViaPath Technologies and Text Behind. The mailing address changed on July 1, 2024, so make sure you have the current address before sending anything.

All personal mail (letters, postcards, greeting cards, photographs, and drawings) gets scanned and delivered digitally to inmates through the facility's tablet system. Because of this process, inmates cannot reply to or send physical mail through the scanned electronic system.

The only cost to use this scanned-mail service is a U.S. postage stamp.

Steps to Follow

• ✓ Confirm you have the current inmate-mail address (it changed effective July 1, 2024).
• ✓ Send personal mail that can be scanned and delivered digitally, such as letters, postcards, greeting cards, photographs, and drawings.
• ✓ Write your message with the expectation it will be scanned and delivered to the inmate on the facility’s electronic tablet system.
• ✓ Add a U.S. postage stamp, since the stated cost to you is postage.
• ✓ Plan for the fact that the inmate cannot send or reply with physical mail through the scanned electronic mailing system.

Double-check the current mailing address before sending anything. The address changed on July 1, 2024. If you're unsure, confirm it directly with the facility or check their guidance for the electronic mail system run through ViaPath Technologies and Text Behind.

You may also want to confirm what types of mail items are accepted for scanning beyond the common examples (letters, postcards, greeting cards, photographs, and drawings). If you're budgeting closely, ask whether there are any costs beyond postage. And since inmates can't send physical mail through this system, ask what options they have to respond to you.