How Long It Takes for Mail to Reach an Inmate at Rock Island County Jail
Rock Island County Jail uses an electronic mail system, so delivery time depends less on when a physical envelope reaches your inmate and more on when your letter arrives at the facility's mail P.O. Box and clears scanning and review.
Personal mail at Rock Island County Jail moves through two time buckets. First, standard delivery: how long it takes the Postal Service (and the jail's mail vendor) to get your envelope to the correct P.O. Box. Second, processing time after arrival. Personal mail like letters, postcards, greeting cards, photographs, and drawings gets scanned, reviewed by facility staff, then delivered digitally to the inmate's tablet.
Note: Rock Island County Jail's inmate mail address changed on July 1, 2024, and more than one mailing address has been published for the electronic mail system. Before you mail anything, verify the current address from the jail's official inmate mail instructions so your letter doesn't get routed to the wrong place.
Once your letter reaches the jail's mail P.O. Box, Rock Island County Jail expects delivery to the inmate within 1 to 2 business days. That window covers the scanned-mail workflow: staff review the electronic mail and approve it before it appears on the inmate's tablet.
Possible Delays
- ✓ USPS or vendor transit time to the P.O. Box (weekends, holidays, and routing delays can slow this part down)
- ✓ Extra time for facility staff review and approval of scanned mail before it is delivered electronically
- ✓ Sending something that is not “direct communication” (boxes, packages, catalogs, and similar items get returned to the sender, which can look like a long delay but is really a rejection)
Even after your envelope arrives at the P.O. Box, it still has to clear internal steps. Staff reviews scanned mail, and some items take longer to screen depending on what was sent. If your mail seems stuck, the hold-up is usually between scanning and staff approval, not because the inmate is slow to check messages.
- Check your USPS tracking (if you used it): Confirm the date it was delivered, and whether it shows delivered to the P.O. Box.
- Confirm the address you used: Rock Island County Jail’s mail address changed effective July 1, 2024, and multiple addresses have been published. A wrong address can add days or lead to mail being returned.
- Make sure you sent an acceptable item: Personal mail is scanned for tablet delivery, but boxes, packages, and catalogs are not accepted through the electronic mail address and will be returned to sender.
- Contact the electronic mail vendor for delivery issues: For problems with the scanned, electronic delivery to the inmate’s tablet, email TextBehind support at info@TextBehind.com.
Double-check the mailing address: The jail has published more than one P.O. Box for electronic inmate mail (including a P.O. Box in Highland Heights, KY and a P.O. Box in Phoenix, MD), and the address changed on July 1, 2024. Verify the currently listed address before re-sending mail or asking support to track it down.
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