How to Send Mail to Rock Island County Jail (new July 1, 2024 process) — What to expect
Rock Island County Jail changed how personal mail works starting July 1, 2024. The biggest shift: your letter now goes to a vendor P.O. Box, gets scanned, and is delivered to your loved one on a tablet.
As of July 1, 2024, Rock Island County Jail uses a new mail address for inmates. The address you use matters - send to the old one, and your letter won't make it through the new system.
Here's how it works now: personal mail gets scanned and delivered digitally to inmates through the facility's tablet system. The county switched to this process to reduce the risk of dangerous substances entering the jail through paper mail.
Send your envelope to the vendor P.O. Box - not the jail itself. Include the detainee's name and ID number on the envelope so it gets matched to the right person: PO Box 76550 Highland Heights, KY 41076
- ✓ Detainee’s full name
- ✓ Detainee’s ID number (unique identifier)
- ✓ Full facility name and the state the facility is in (Rock Island County Jail, IL)
- ✓ The P.O. Box destination exactly as listed
- ✓ Example address format:
- ✓ Detainee Name & ID Number
- ✓ Rock Island County Jail, IL
- ✓ PO Box 76550
- ✓ Highland Heights, KY 41076
Write your full name and return address in the top left corner of the envelope - just like you would with any regular piece of mail. Use a real street address, not a P.O. Box.
Note: The system uses your sender info to process the mail. It's also how the item gets returned to you if it can't be accepted or scanned.
Allowed Vs Not
- ✓ Letters (scanned and delivered digitally)
- ✓ Postcards (scanned and delivered digitally)
- ✓ Greeting cards (scanned and delivered digitally)
- ✓ Photographs (scanned and delivered digitally)
- ✓ Drawings (scanned and delivered digitally)
Only direct communication items - letters, cards, photos - go through the scanning process. Boxes, packages, and catalogs will be returned to sender.
The only cost is regular U.S. postage - whatever stamp you'd normally use to mail an envelope.
Delivery time depends on how long the Postal Service takes to get your letter to the P.O. Box. Once it arrives there, expect delivery to the inmate within 1–2 business days.
Your letter gets scanned and delivered to your loved one through the facility's tablet system. One thing that catches people off guard: inmates can't reply to scanned mail digitally.
If your loved one wants to write back, they'll send traditional physical mail through the United States Postal Service.
Want the original paper letter? The inmate has to submit a request to Rock Island County Jail staff within 21 days of receiving the electronic version.
Note: Requests for the original aren't automatic. Facility staff must approve and submit the request within that same 21-day window.
Having trouble with delivery? Contact TextBehind support at info@TextBehind.com.
- ✓ Inmate/detainee full name
- ✓ Inmate/detainee ID number (unique identifier)
- ✓ Your full name
- ✓ Your physical return address (as written on the envelope)
- ✓ The destination you mailed to: Rock Island County Jail, IL; PO Box 76550; Highland Heights, KY 41076
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