How to send messages, photos, and packages
Rock Island County Jail switched to an electronic mail system (ViaPath/TextBehind) with a new inmate mail address effective July 1, 2024. Personal mail, including letters, postcards, greeting cards, photographs, and drawings, gets scanned and delivered digitally to inmates through the facility's tablet system. If something you mailed doesn't show up in the inmate's account, contact TextBehind support using the vendor's delivery-issues contact information. Phone calls, video visits, and electronic messaging are generally available but monitored and recorded. You'll typically need to register with the facility's approved communications vendor, add funds to an account, and schedule video visits through the vendor's system.
Search for a loved one and send messages and photos in minutes.
Want to send photos or a greeting card to someone at Rock Island County Jail? The original paper won't be handed over. Instead, it gets scanned and delivered electronically.
Want to send photos or a card to someone at Rock Island County Jail? Here's the key thing: all personal mail gets scanned and delivered digitally to the inmate's tablet. That affects what you can send—and what might get rejected.
If your loved one wants the original paper letter—not just the scanned version on the tablet—there's a firm deadline. They have to request it through jail staff within 21 days of the electronic mail delivery.
Rock Island County Jail handles personal mail through a scanned, electronic delivery process. Your loved one reads approved mail on a tablet, but they can't reply through that same system.
Rock Island County Jail uses an electronic mail system, so delivery time depends less on when a physical envelope reaches your inmate and more on when your letter arrives at the facility's mail P.O. Box and clears scanning and review.
Mail rules can feel picky, but nailing the envelope format is what keeps your letter from getting delayed or bounced back. Here's the exact Rock Island County Jail addressing format (including the new scanning P.O. Box) plus a quick checklist to follow every time.
Rock Island County Jail changed how personal mail works starting July 1, 2024. The biggest shift: your letter now goes to a vendor P.O. Box, gets scanned, and is delivered to your loved one on a tablet.
Starting July 1, 2024, Rock Island County switched to an electronic mail system through ViaPath/TextBehind. Paper mail no longer goes directly into the jail. Instead, letters and personal mail get scanned and delivered digitally to the person in custody via the facility's tablet system. The scanning process helps reduce contraband, including drugs that can be absorbed into or applied to paper.
Rock Island County Jail uses a vendor P.O. Box for scanned personal mail through the TextBehind/ViaPath electronic system: PO Box 76550, Highland Heights, KY 41076. That address handles regular letters and personal correspondence — items that get scanned and delivered electronically. But two things should never go to that P.O. Box: money orders and attorney-client privileged (legal) mail. Send those directly to the jail's physical address instead.
Rock Island County Jail scans all personal mail before delivery. Here's what happens from the moment you drop your letter in the mailbox to when your loved one can read it.
Sending a traditional paper letter to Rock Island County Jail works differently than you might expect. The jail switched to electronic delivery, so your physical mail gets scanned first. Your loved one then reads it on a tablet.
Sending legal mail or a money order to someone at Rock Island County Jail? Use the jail's street address. The electronic mail P.O. Box won't work for these items.
Rock Island County Jail implemented an electronic inmate mailing system (ViaPath/TextBehind) and changed the inmate mail address effective July 1, 2024.
Personal mail is scanned and delivered digitally to inmates through the facility’s electronic tablet system.
Contact TextBehind support using the vendor’s listed contact information for delivery issues.
Visiting someone at Rock Island County Jail goes smoother when you handle a few things first: confirm you're on the approved visitor list, bring valid ID, plan for the strict 30-minute limit, and call ahead to make sure the cell block is accepting visitors that day.
Your first visit goes smoother when you know the two deal-breakers at the door: valid photo ID for adults and strict supervision rules for kids. Here's what Rock Island County Jail expects—so you don't get turned away.
Rock Island County Jail switched to an electronic inmate mailing system through ViaPath Technologies and Text Behind. The mailing address changed on July 1, 2024, so make sure you have the current address before sending anything.
