Send Photos & Mail at Rock Island County Jail

How to send messages, photos, and packages

Overview

Rock Island County Jail switched to an electronic mail system (ViaPath/TextBehind) with a new inmate mail address effective July 1, 2024. Personal mail, including letters, postcards, greeting cards, photographs, and drawings, gets scanned and delivered digitally to inmates through the facility's tablet system. If something you mailed doesn't show up in the inmate's account, contact TextBehind support using the vendor's delivery-issues contact information. Phone calls, video visits, and electronic messaging are generally available but monitored and recorded. You'll typically need to register with the facility's approved communications vendor, add funds to an account, and schedule video visits through the vendor's system.

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Quick Facts

  • Rock Island County Jail implemented an electronic inmate mailing system (ViaPath/TextBehind) and changed the inmate mail address effective July 1, 2024.
  • Personal mail (letters, postcards, greeting cards, photographs, drawings) is scanned and delivered digitally to inmates via the facility’s electronic tablet system.
  • If you have problems with mail delivery, contact TextBehind support at the address provided by the vendor.
  • Phone calls, video visits, and electronic messaging are typically available but are monitored and recorded.

Send Photos & Mail Guides

How to Send Mail to Rock Island County Jail After the July 1, 2024 Address Change

Starting July 1, 2024, Rock Island County switched to an electronic mail system through ViaPath/TextBehind. Paper mail no longer goes directly into the jail. Instead, letters and personal mail get scanned and delivered digitally to the person in custody via the facility's tablet system. The scanning process helps reduce contraband, including drugs that can be absorbed into or applied to paper.

Money Orders & Legal Mail: What NOT to Send to the TextBehind PO Box (Rock Island County Jail)

Rock Island County Jail uses a vendor P.O. Box for scanned personal mail through the TextBehind/ViaPath electronic system: PO Box 76550, Highland Heights, KY 41076. That address handles regular letters and personal correspondence — items that get scanned and delivered electronically. But two things should never go to that P.O. Box: money orders and attorney-client privileged (legal) mail. Send those directly to the jail's physical address instead.

Common Questions

When did Rock Island County Jail change to an electronic mail system?

Rock Island County Jail implemented an electronic inmate mailing system (ViaPath/TextBehind) and changed the inmate mail address effective July 1, 2024.

How will letters, photos, or cards reach an inmate at Rock Island County Jail?

Personal mail is scanned and delivered digitally to inmates through the facility’s electronic tablet system.

Who should I contact if a mailed item doesn’t arrive in a Rock Island County Jail inmate’s account?

Contact TextBehind support using the vendor’s listed contact information for delivery issues.

Other Guides for Rock Island County Jail

Phone & Messaging

How to Contact an Inmate at Rock Island County Jail

Rock Island County Jail switched to an electronic inmate mailing system through ViaPath Technologies and Text Behind. The mailing address changed on July 1, 2024, so make sure you have the current address before sending anything.

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