How to send messages, photos, and packages
Phone calls at Rockingham-Harrisonburg Jail go through the inmate phone system, and all calls are recorded—expect them to be monitored and stored. You can't call an inmate directly; the facility doesn't accept incoming calls. To set up phone access, manage your account, or block your number, contact Pay‑Tel Communications at 1-800-PAY-TELL (1-800-729-8355) or visit www.paytel.com. For billing questions or technical issues, reach out to Pay‑Tel directly rather than jail staff.
Search for a loved one and send messages and photos in minutes.
Mail works differently at Rockingham‑Harrisonburg Jail than it does in many places: most non‑legal mail is turned into a digital scan, and the paper copy doesn’t stay in the building. Here’s how the process works, what changed on April 1, 2025, and what to do if your loved one is released or transferred.
Yes. All inmate telephone calls are recorded.
No. The jail does not accept incoming calls to inmates through the inmate phone system. For calling access or to manage blocks, contact Pay‑Tel for account options.
Set up phone access or place a block through Pay‑Tel Communications at 1-800-PAY-TELL (1-800-729-8355) or www.paytel.com. For billing and technical support, contact Pay‑Tel directly and follow the vendor’s account setup steps.
Send non-legal mail to PO Box 18247, Greensboro, NC 27419, and include the inmate’s full name, ID number, and Facility ID #5168. Approved non-legal mail is scanned and the physical original is destroyed after review.
Send legal correspondence (attorney, DOC, probation, etc.) directly to 25 South Liberty Street, Harrisonburg, VA 22801. Clearly mark the envelope “Legal Mail.”
No. Starting April 1, 2025, books and magazines mailed to the facility are prohibited and will be returned to the sender.
Trying to visit a friend at Rockingham‑Harrisonburg Jail? Here's the catch: the jail limits how many non‑family visitors an inmate can have — and how often that list can change.
Your first visit runs smoothly when you know two things: arrive 20 minutes early to sign in, and plan for a 30-minute visit.
If you’re trying to get money onto someone’s account at Rockingham‑Harrisonburg Regional Jail, you have a few clear options—online, by phone, or in person in the lobby. The key is using the right codes and the inmate’s identifying information so your deposit goes to the right place.
