What to Do When the 'Schedule Visit' Button Is Missing or Says 'Call Unit' (Rogelio Sanchez)

At Rogelio Sanchez State Jail, online scheduling only works after unit staff verify your relationship request. When you add an inmate and submit a Relationship Request, it goes to the inmate's unit for TDCJ staff to review. Until they complete that verification - and officially recognize your visitor/inmate relationship - the scheduler won't show a normal

Timing can also make the screen look stuck. The unit's visitation info updates once daily on weekdays and multiple times per day on visitation days. What you see online may lag behind what's actually happening at the unit. That's why calling is often your best bet for current info - especially if you're planning to visit soon.

Troubleshoot Steps

• ✓ Check your visitor profile to make sure the inmate relationship is actually verified (your Relationship Request has to be reviewed by the inmate’s unit of assignment).
• ✓ If you’re not sure you’re approved to visit at Rogelio Sanchez State Jail, contact the unit directly and ask them to verify your visitor approval status before you keep troubleshooting online.

• ✓ In the scheduler, use the “open dates” view and look for available dates.
• ✓ If the inmate already has a visit scheduled that week, dates in that week won’t appear as available, even if you expected to see them.

Before you make the drive, confirm two things: that the inmate is actually assigned to Rogelio Sanchez State Jail, and that they currently have visitation privileges. Checking this first can save you a wasted trip if the person has been transferred or isn't allowed visits right now.

If the

Sometimes scheduling is blocked because your relationship hasn't been verified yet - or because the inmate isn't approved for visits right now. Since verification and visitation status are handled through the inmate's unit, staff at Rogelio Sanchez State Jail can tell you what's holding things up and what you need to do next.