What to Do When Your Visit Request Says 'Pending Approval' at Rogelio Sanchez State Jail

In the TDCJ online scheduler, "Pending Approval" typically appears on your visitor home page under "Relation Requests Pending Approval." This means staff at the unit haven't confirmed your Relationship Request yet. Once approved, the relationship moves to "Verified Inmate Relations" - and that's when you can start scheduling visits (look for a Schedule Visit option next to the person's name).

Sometimes the holdup isn't your relationship status - it's the scheduling option itself. If there's no Schedule Visit button, or you see "Call Unit" instead, the system is telling you this visit needs to be arranged by phone. Call Rogelio Sanchez State Jail directly and ask to schedule visitation for the person you want to see.

If your relationship is confirmed but scheduling still isn't available, check the wording where the Schedule Visit button should be. When it says "Not Approved for Visits," the unit has suspended the inmate's visitation privileges. You won't be able to schedule through the system until those privileges are restored.

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• ✓ Check your visitor home page for “Relation Requests Pending Approval” to confirm whether your Relationship Request is still waiting on unit staff approval.
• ✓ If there’s no Schedule Visit button or you see “Call Unit,” call Rogelio Sanchez State Jail (the inmate’s unit of assignment) to schedule the visit by phone.
• ✓ If you see “Not Approved for Visits,” understand that visitation privileges have been removed at the unit, and visits can’t be scheduled until they’re restored.
• ✓ When you call the unit, write down the date/time of your call and the name (or title) of the staff member you spoke with so you can follow up consistently if you need to call back.