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How to Set Up Prodigy Video Visits for Rogers County Jail (Step by Step)

Setting up video visits at Rogers County Jail is straightforward once you know the system. Here's how Prodigy works at this facility, along with the exact steps to get ready for your first video visit.

• 3 min read Verified from official sources

Rogers County Jail uses Prodigy for video visitation. You have two options: visit in person using the kiosk in the jail lobby, or schedule and join a Prodigy video visit from home. The remote option saves you the drive and the wait, so you can spend your energy on the visit itself.

Both the on-site kiosk and at-home visits run through the same Prodigy setup. Not sure which to pick? Go with whatever fits your schedule. The lobby kiosk works well if you're already nearby. At-home visits are often the better call if driving, taking time off work, or arranging childcare is the hard part.

  1. Go to the Prodigy Vision website listed for Rogers County Jail: Start from the Prodigy site referenced on the jail’s visitation information.
  2. Create your Prodigy Vision account: Set up your login and make sure your cell phone number is correct, since that is how the video-visit link is delivered.
  3. Make a deposit to the right account type: Fund either a PrePaid account or a PIN Debit account, using the options shown in your Prodigy Vision account.
  4. Confirm you are funded before you expect a visit: Once the deposit is in place, you are set up to receive Prodigy video calls and join when the message comes through.

Note: You must make a deposit to a PrePaid or PIN Debit account before you can receive Prodigy video calls.

When your loved one places a Prodigy video call, you'll get an SMS text message with a link to join. If the text isn't coming through, double-check that the phone number in your Prodigy Vision account is correct and that your device can receive SMS messages.

If you run into a technical issue (account access, funding, or the video link not working), Prodigy's customer support number is 1-866-700-4545. Prodigy also has a smartphone app for both Android and iPhone, which can make joining visits from your phone easier than using a browser.

Tips Kiosk Vs Home

  • ✓ Choose the lobby kiosk if you prefer an on-site setup and do not mind traveling to the jail.
  • ✓ Choose at-home visits if you want to avoid travel time and the cost of driving.
  • ✓ At-home visits can also help you avoid waiting in lines at the facility.
  • ✓ If you visit from home, keep your phone nearby so you do not miss the SMS link when the video call comes through.

Lobby hours for on-site visitation kiosks: Rogers County Jail visitation in the jail lobby runs Monday through Friday, 8:00 am to 5:00 pm.

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