Rolling Plains

Trying to reach someone at Rolling Plains? Here's the key thing: detainees can't receive incoming phone calls. All telephone service runs through Correct Solutions Group, which handles call setup, payment, and monitoring. Each detainee gets 500 minutes of phone time per month—a policy noted during the COVID-19 visitation suspension. Need to leave an urgent message? Call (940) 864-6200 with the detainee's full name, alien registration number, plus your name and phone number. For other options like video visits or electronic messaging, check the facility page to see what's currently available.

For detainee inquiries, call (214) 905-5829 between 8 a.m. and 5 p.m., Monday through Friday. Before calling, gather the detainee's biographical information—full name, date of birth, and any known aliases—so staff can locate the right record quickly. For non-urgent questions, check the official contact page and use any web forms provided. Avoid sending sensitive personal information over unsecured email. Detainees receive 500 minutes of phone time per month. Medical care comes from Emerald Health Care, with the clinic operating 24/7.

During intake, Rolling Plains conducts medical screening and a facility orientation. Detainees receive both the facility handbook and the ICE National Detainee Handbook in English and Spanish. Healthcare runs 24/7 through Emerald Health Care, with no co-pays for medical, mental health, or dental care. Staff inventory personal property, seal it in bags, store it in a secure property room, and give detainees a copy of the inventory form. ICE detainees are housed separately from non-ICE detainees and don't participate in the facility's voluntary work program. Some intake materials are available in English and Spanish, though not all written materials have been translated.