Understanding Phone Access at Rolling Plains: The 500-Minute Monthly Allowance and How Calls Work

Each detainee at Rolling Plains gets 500 minutes of phone time per month. ICE introduced this allowance to help maintain contact during a visitation suspension - think of it as a fixed monthly budget for staying in touch when in-person visits aren't an option.

Detainees at Rolling Plains cannot receive incoming calls. You can't call the facility and get connected to your loved one, and you can't reach them immediately when something changes at home. Plan around outgoing calls instead. Keep your phone nearby when you expect them to call, and make sure they have the right numbers to reach you.

Need to leave an urgent message? Call (940) 864-6200. Have the detainee's full name and alien registration number ready, plus your own name and a phone number where staff can reach you.

Correct Solutions Group runs the phone system at Rolling Plains. If you're setting up an account, have billing questions, or run into call issues, that's the vendor name you'll see.

In general population housing units, there's one phone for every eight detainees. Phones are in shared spaces alongside TVs and board games, so your loved one may need to wait for availability before calling.

Tips

• ✓ Keep the 500-minute monthly phone-time allocation in mind when planning how often you expect to talk (it was documented as a mitigation during a visitation suspension).
• ✓ Don’t wait for an “incoming” call option - detainees can’t receive incoming calls, so plan around outgoing calls and keep your phone on and nearby when you expect contact.
• ✓ Use the urgent-message line when timing matters: call (940) 864-6200 and leave the detainee’s full name, alien registration number, and your name and callback number.
• ✓ Rules and procedures can change; if something isn’t working the way you expect, verify the current process with the facility.