How to Contact an Inmate at Facility
To accept phone calls from someone incarcerated at Roxbury Correctional Institution, you'll need to set up an AdvancePay® prepaid telephone account. It works like this: you load money onto your phone number, and that balance gets used each time your loved one calls you.
ConnectNetwork is the facility-authorized portal for managing your account and making deposits. Their mobile apps also let you make deposits, schedule visits, and conduct video visits from your phone.
Note: AdvancePay® and ConnectNetwork each handle specific services at this facility. Before setting anything up, confirm which one you need for phone calls, deposits, visit scheduling, and video visits.
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- ✓ Create an AdvancePay® prepaid telephone account if you want to accept calls from an incarcerated individual at this facility.
- ✓ Use ConnectNetwork (the facility-authorized portal) to manage deposits and account services.
- ✓ If you want to manage things on your phone, use the ConnectNetwork mobile app to make deposits, schedule visits, and conduct video visits.
Before you put money down or plan a call, verify the details directly with the facility. Ask whether AdvancePay® is required for all phone calls or only certain call types, and whether ConnectNetwork is the only authorized portal. It also helps to confirm exactly which services run through each system at Roxbury Correctional Institution: deposits, call-related accounts, visit scheduling, video visits, plus any setup requirements tied to your name, phone number, or account profile. Your most reliable sources are the facility's official information and the facility itself.
Reminder: Don't assume features like video visits are available or active for every person or housing area. Confirm first. Avoid relying on unverified timing, pricing, or third-party services not listed as supported for this facility.
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