How to Set Up Phone Calls from Roxbury Correctional Institution: AdvancePay vs. PIN Debit

Roxbury Correctional Institution uses ConnectNetwork for deposits and account management. Whether you're setting up phone funding or checking a balance, this is the system you'll work through.

Inside ConnectNetwork, you'll choose between two phone-related account types. AdvancePay is a prepaid account that you fund yourself. It's tied to your phone number, so call charges come out of that balance. PIN Debit (Offender Phone) is different: it lets you deposit money directly into the incarcerated person's PIN debit phone account.

Roxbury specifically recommends that visitors create an AdvancePay prepaid telephone account to accept calls. The setup is simple: you put money on your phone number, and when your loved one calls you, the cost of the call gets deducted from that prepaid balance.

1. Create an AdvancePay prepaid account in ConnectNetwork: This is the account type Roxbury recommends for people who want to accept calls.
2. Add funds to your AdvancePay balance: AdvancePay is visitor-funded, so you load money ahead of time.
3. Confirm the phone number on the account: AdvancePay works by placing money on your phone number, so make sure the number you want to receive calls on is the one being funded.
4. Keep the account active if you want to hold a balance: An AdvancePay account becomes inactive and is subject to forfeiture after 180 consecutive days of inactivity or non-use (unless a shorter or longer period applies by governing law or contract). Using the account resets the inactivity period.
5. Call customer service if you need a refund: Refunds are handled by phone through customer service.

ConnectNetwork's PIN Debit (Offender Phone) option is for depositing funds directly into the incarcerated person's phone account, not onto your own phone number.

These two account types solve different problems. Want to accept calls on your phone number and manage the balance yourself? Roxbury points visitors toward AdvancePay. Prefer to deposit funds into the incarcerated person's PIN debit phone account instead? PIN Debit is the one you want.

Expect possible fees when you add money. For Roxbury, fees may apply to all deposit methods. The specific terms are shown during the deposit process, so read the total carefully before you confirm payment.

If you need help with deposits or account questions, ConnectNetwork offers several phone lines. Customer Service: (877) 650-4249. AdvancePay Automated Payment System: (800) 483-8314. Trust Fund Automated Payment System: (888) 988-4768. PIN Debit Automated Payment System: (855) 706-2445. Visitor Support: (855) 208-7349. For AdvancePay refunds specifically, start with customer service.

• ✓ Save ConnectNetwork Customer Service: (877) 650-4249.
• ✓ Call customer service if you need an AdvancePay refund.
• ✓ Use the correct automated payment line for what you’re funding (AdvancePay vs. PIN Debit).
• ✓ Keep an eye on AdvancePay inactivity, since accounts are subject to forfeiture after 180 consecutive days of inactivity (unless a different period applies by law or contract).

Quick Checklist

• ✓ Pick AdvancePay if you want to fund calls by putting money on your phone number (this is what Roxbury recommends for visitors accepting calls).
• ✓ Pick PIN Debit if you want to deposit money to the incarcerated individual’s PIN debit phone account.
• ✓ Expect that fees may apply, and review the specific terms shown when you make a deposit.
• ✓ Keep track of your account activity and balance so you don’t get surprised later.