How to deposit funds, commissary, and payment options
To send money to someone at Roxbury C.I., you'll use ConnectNetwork for deposits and account management. Options include online, phone, and kiosk payments. Fees can apply depending on the method you choose, and the system will show any charges before you complete the transaction. Other deposit options may include on-site kiosks, participating retail cash locations, and mailed lockbox options when offered. Have the person's inmate ID or full name ready so the funds post to the correct account. Processing times vary by method. Online and kiosk deposits tend to post faster than mailed or lockbox payments. If you run into issues, ConnectNetwork customer service and automated phone support can help. For phone calls, consider setting up an AdvancePay prepaid account.
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Need to put money on someone's account at Roxbury C.I.? ConnectNetwork offers several ways to do it—some faster, some better for cash payments. Here's how to pick the right one for your situation.
Money deposits at Roxbury C.I. go through ConnectNetwork, and you've got several ways to pay. Online deposits through the ConnectNetwork website or mobile app accept Visa and MasterCard. Prefer the phone? Their automated system works too. You can also use self-service kiosks (cash, credit, or debit), make cash payments at participating retail stores, or send deposits by mail.
Prefer sending a check or money order over paying online or by phone? Mail works. GTL's ConnectNetwork system accepts checks and money orders via U.S. Postal Service for specific services and facilities—though what's available varies by location.
Use ConnectNetwork to make deposits online, by phone, or at a kiosk. Other approved options may include participating retail cash locations or a mailed lockbox when available. You'll need the inmate's ID or full name so funds post to the correct account. Any transaction fees are shown during checkout, and posting times vary by method.
Yes. Fees can apply depending on the deposit method and vendor, and the payment platform will show the fee before you complete the payment.
No, you cannot hand cash directly to staff for deposit. Use approved kiosks, the facility-approved website or phone system, participating retail cash networks, or a central lockbox or mail option if offered.
A first visit to Roxbury Correctional Institution goes more smoothly when you pack light. Below you'll find what you can actually bring into the visiting room (very little), what needs to stay in the front lobby, rules for visiting with kids, group size limits, and who to contact if you have a special situation like life-saving medication.
Every visitor at Roxbury Correctional Institution has to clear a metal detector before entering. If you can't clear it, your visit may be denied. A few minutes of prep before you leave home can save you the trip.
To accept phone calls from someone incarcerated at Roxbury Correctional Institution, you'll need to set up an AdvancePay® prepaid telephone account. It works like this: you load money onto your phone number, and that balance gets used each time your loved one calls you.
