How to send messages, photos, and packages
Mail sent to Roxbury C.I. goes through an off-site mail-processing vendor. Most incoming letters are opened for inspection, scanned, and delivered to the incarcerated person electronically or as a scanned copy—not as a physical envelope in the housing unit. Facility staff still screen general mail for contraband. Legal or special mail that's properly marked is handled differently and may be opened in the inmate's presence. To avoid delays or returns: write on plain white paper, use a plain white envelope, include your full legal name and complete return address, and list the incarcerated person's full legal name. Sending money by mail? Some payment vendors accept checks or money orders—follow their exact payee and account instructions.
Search for a loved one and send messages and photos in minutes.
Prefer sending a check or money order over paying online or by phone? Mail works. GTL's ConnectNetwork system accepts checks and money orders via U.S. Postal Service for specific services and facilities—though what's available varies by location.
Yes. Letters go through a mail-processing vendor and may be scanned and delivered electronically rather than handed out as physical envelopes. Use plain white paper and a plain white envelope, and include full names plus a complete return address.
Sometimes. Some payment vendors list mail as an accepted channel and will take checks or money orders sent through the U.S. mail. Follow the vendor’s exact instructions for the payee name and include the required account number or identifying details so the payment posts correctly.
Address it exactly as the facility requires, including any required ID number, to avoid delays or returns. Use plain white paper and a plain white envelope. Include both your full legal name and the incarcerated person's full legal name, plus your complete return address.
Need to put money on someone's account at Roxbury C.I.? ConnectNetwork offers several ways to do it—some faster, some better for cash payments. Here's how to pick the right one for your situation.
Money deposits at Roxbury C.I. go through ConnectNetwork, and you've got several ways to pay. Online deposits through the ConnectNetwork website or mobile app accept Visa and MasterCard. Prefer the phone? Their automated system works too. You can also use self-service kiosks (cash, credit, or debit), make cash payments at participating retail stores, or send deposits by mail.
Don't have a credit or debit card? You've still got options for getting money onto an account connected to Roxbury C.I. You can pay cash at a participating retail store, use Western Union Quick Collect for certain deposits, or mail a money order when the account type allows it.
