How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at Roxbury Correctional Institution.

Sending Photos and Postcards

A great way to send love and support to a loved one at Roxbury Correctional Institution is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of Roxbury Correctional Institution.

Frequently asked questions about Roxbury Correctional Institution

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by Roxbury Correctional Institution.

2. How much does it cost to send a message to Roxbury Correctional Institution?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at Roxbury Correctional Institution?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at Roxbury Correctional Institution. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at Roxbury Correctional Institution. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of Roxbury Correctional Institution?

   Mailing address:

   Roxbury Correctional Institution
   18701 Roxbury Rd
   Hagerstown, MD 21746
   Phone: (240) 420-3000

   Business hours:

   • Monday: 8:00 AM – 2:00 PM
   • Tuesday: 8:00 AM – 2:00 PM
   • Wednesday: 8:00 AM – 2:00 PM
   • Thursday: 8:00 AM – 2:00 PM
   • Friday: 8:00 AM – 2:00 PM
   • Saturday: Closed
   • Sunday: Closed

5. What are the visiting hours at Roxbury Correctional Institution?

   Visiting hours at Roxbury Correctional Institution vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (240) 420-3000 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to Roxbury Correctional Institution?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with Roxbury Correctional Institution for their specific mail policies.

7. How do I send money to an inmate at Roxbury Correctional Institution?

   You can send money to an inmate at Roxbury Correctional Institution through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at Roxbury Correctional Institution?

   Many facilities now offer video visitation as an alternative to in-person visits. At Roxbury Correctional Institution, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at Roxbury Correctional Institution?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact Roxbury Correctional Institution for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at Roxbury Correctional Institution, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Personal transformation begins with access to meaningful opportunities that foster both individual growth and community safety. At Roxbury Correctional Institution, those incarcerated encounter a comprehensive framework of offerings designed to cultivate essential life skills while maintaining the structured environment necessary for rehabilitation. The facility's approach emphasizes practical skill development alongside personal accountability, creating pathways that may facilitate successful reintegration into society upon release.

Educational advancement forms the cornerstone of personal development opportunities, with programs that typically encompass basic literacy instruction through more advanced academic coursework. Those incarcerated may access educational services that help them complete foundational learning objectives or pursue higher-level academic achievements. Furthermore, vocational training offerings provide hands-on experience in trades such as carpentry, where participants develop marketable skills while contributing to facility maintenance and operations. These practical learning experiences often serve dual purposes—enhancing individual capabilities while supporting institutional infrastructure needs.

Therapeutic services complement the educational and vocational components, addressing the underlying factors that may have contributed to incarceration. Mental health support and counseling programs typically provide those incarcerated with tools for emotional regulation and behavioral modification. Additionally, work-based offerings such as janitorial services and printing operations furnish structured environments where participants may develop workplace discipline and responsibility. Music programs often serve as creative outlets that promote emotional expression and community building, contributing to the overall rehabilitative atmosphere while maintaining the security protocols essential to institutional safety.

Daily Life & Visitation

Family connections and community support networks form the cornerstone of resilience for those incarcerated at Roxbury Correctional Institution, where maintaining relationships with loved ones helps individuals navigate the structured environment of daily institutional life. The facility currently operates on a regimented schedule that begins with early morning wake-up calls, followed by headcounts and preparation for the day ahead, and continues to emphasize routine through structured meal times, work assignments, and programming opportunities that furnish stability and purpose throughout each day.

Living accommodations typically consist of shared housing units where those incarcerated may be assigned roommates, creating opportunities for peer support and social interaction within the residential areas of the facility. Furthermore, the dormitory-style or cell-based housing arrangements generally include basic furnishings such as beds, storage areas for personal belongings, and access to common areas where residents can engage in conversation, watch television, or participate in recreational activities. Although privacy may be limited, these shared spaces often foster a sense of community among residents who support one another through their incarceration experience.

The facility typically offers various recreational and exercise opportunities that allow those incarcerated to maintain physical fitness while building social connections through organized sports, fitness programs, and outdoor recreation time when weather permits. Work assignments within the institution may include food service, maintenance, laundry operations, or other facility support roles that provide structure and the opportunity to develop job skills while contributing to the daily operations. Furthermore, visitation policies generally allow family members and approved visitors to maintain regular contact through scheduled visits, while telephone access and correspondence options continue to serve as vital lifelines connecting those incarcerated to their support networks in the community, helping to preserve relationships that often prove essential for successful reintegration upon release.