Penmate Inmate Support Guides
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Quick Contacts: Who to Call About an Inmate at Roy K. Robb

Trying to help someone at Roy K. Robb? The fastest path forward usually starts with calling the right office. Here are the contacts families need most often—for phone setup, trust fund deposits, and video visits.

• 2 min read • tdcj.texas.gov
Quick Contacts: Who to Call About an Inmate at Roy K. Robb

To receive calls from a TDCJ inmate, your phone number must be registered through Texas Inmate Telephone Friends & Family Enrollment. Have the inmate's TDCJ ID ready before you start. Registration won't go through without it, and support staff will ask for it if anything goes wrong later.

Don't know the TDCJ ID? Look it up using the online inmate search, or call (936) 295-6371 or (800) 535-0283 for help finding it.

Having trouble with the inmate phone system - enrollment issues, call problems, or account questions? Call the telephone support line at (866) 806-7804. Phones are answered Monday through Friday, 8 a.m. to 4 p.m. You can also email Inmate Technology at offenderphones@tdcj.texas.gov. Note: Starting February 2, 2026, Inmate Technology office calling hours shift to Monday through Friday, 8 a.m. to 3 p.m., excluding state-recognized holidays.

Questions about inmate trust fund deposits? Call Inmate Trust Fund at 936-438-8990.

For Securus remote video visits, follow the registration directions on the Securus website. Running into technical problems or need account help? Contact Securus Customer Service at (877) 578-3658.

Quick Contacts: Who to Call About an Inmate at Roy K. Robb

How to Use Contacts

  • ✓ Need to receive phone calls from an inmate - register your number through Texas Inmate Telephone Friends & Family Enrollment (you’ll need the inmate’s TDCJ ID).
  • ✓ Don’t know the inmate’s TDCJ ID - use the online inmate search, or call (936) 295-6371 or (800) 535-0283.
  • ✓ Phone system support (setup/troubleshooting) - call (866) 806-7804.
  • ✓ Phone/tablet/e-messaging/video-visitation tech support questions by email - write to offenderphones@tdcj.texas.gov.
  • ✓ Trust fund / deposit questions - call Inmate Trust Fund at 936-438-8990.
  • ✓ Securus remote video visit problems - call (877) 578-3658.

Hours reminder: Telephone support at (866) 806-7804 is answered Monday–Friday, 8 a.m. to 4 p.m. Inmate Technology office calling hours are Monday–Friday, 8 a.m. to 3 p.m. effective February 2, 2026 - both exclude state-recognized holidays.

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