How to Send Money to Facility
Sending money through MoneyGram is straightforward once you have the right details. The key is entering the inmate's information in the exact format required.
The MoneyGram Account Number follows a specific format: the inmate's eight-digit register number, followed immediately by their last name. No spaces, no dashes. For example: 12345678DOE.
Paying online through MoneyGram ExpressPayment? First-time users need to set up a profile and account before sending money. You'll also need a MasterCard or Visa credit card to complete the transaction.
Note: This doesn't cover fees, sending limits, processing times, or cut-off hours. Confirm those details directly with the facility and MoneyGram before submitting a payment.
- Set up your ExpressPayment profile (first-time users): Create your MoneyGram ExpressPayment profile and account before attempting an online payment.
- Use the right card for online payment: Plan to pay online with a MasterCard or Visa credit card.
- Get the inmate’s register number and last name: You will need the eight-digit register number and the inmate’s last name exactly as it should appear.
- Enter the Account Number in the required format: Type the eight-digit register number followed immediately by the last name, with no spaces or dashes (example: 12345678DOE).
Tip: Double-check the register number and the spelling of the last name before you hit submit. Processing times and error-handling procedures aren't covered here, so getting it right the first time really matters.
What to Verify
- ✓ The inmate’s exact eight-digit register number
- ✓ The inmate’s last name spelling, entered immediately after the register number (no spaces or dashes)
- ✓ Whether the facility accepts MoneyGram for inmate funds
- ✓ Which payment options are available for you (online, in person, phone) and what is required for each
- ✓ Any sending limits, fees, processing times, or daily cut-off times (not covered in the details above)
Planning to pay online? Make sure your MasterCard or Visa credit card will actually process this type of payment. If it's your first time using MoneyGram ExpressPayment, budget a few extra minutes for the profile and account setup, plus any additional verification steps.
Reminder: Don't assume details like fees, limits, accepted card types, or international availability based on past experience. The only confirmed requirements here are the Account Number format and the first-time profile setup using a MasterCard or Visa for online payments.
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