How to send messages, photos, and packages
Communication at RRM Atlanta runs through federal systems with built-in monitoring and controls. Electronic messaging uses TRULINCS: messages are text-only, attachments aren't allowed, and each message is capped at 13,000 characters. Inmates must be approved to use TRULINCS, and anyone using the system must consent to monitoring. Phone and other communications data handled through TRUFONE may be shared with Department of Justice law-enforcement components. Private contractors may also access that data for system management. Assume messages and calls can be reviewed and processed under federal procedures. Before relying on calls or remote video, set up and verify any required account with the facility's approved vendor, then follow their scheduling and funding steps.
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TRULINCS is the Bureau of Prisons' email system—a secure way to exchange written messages with someone who's incarcerated. It's not regular internet email. Messages go through a controlled system, but it's the most direct way for families to stay in touch through writing.
RRM Atlanta uses TRULINCS for electronic messaging. Messages are text-only with no attachments, limited to 13,000 characters each, and inmate access requires approval along with consent to monitoring.
TRUFONE communications data may be shared with Department of Justice law-enforcement components, including the FBI, USMS, EOUSA, Criminal Division, U.S. Parole Commission, and OIG. Private contractors may also have access for system management purposes.
Yes—set up and verify any required account with the facility’s approved communications vendor before scheduling calls or video. You should also expect monitoring of calls and electronic messages, and TRULINCS requires consent to monitoring.
Packages from home aren’t allowed without prior written approval. The limited exceptions include release clothing and authorized medical devices.
General (non-privileged) mail is opened and inspected by staff. Special or privileged mail is handled separately and may be opened only in the inmate’s presence without being read by staff.
Yes, but only through approved options. TRULINCS is text-only, doesn't allow attachments, limits message size, and requires facility approval plus consent to monitoring.
Want to visit someone in federal custody? You'll need to get cleared first. Form BP-A0629 is the visitor questionnaire that kicks off the approval process—and filling it out carefully matters.
Phone calls are one of the main ways people in federal custody stay connected with family and friends. But these calls come with strict rules and monitoring—here's what you should know before you pick up.
