How to send messages, photos, and packages
Kansas City RRM offers telephone privileges to help inmates stay connected with family and friends, though calls are limited and monitored for security. A notice posted by each telephone warns that calls are monitored—unmonitored attorney calls are allowed in certain circumstances. Usually the inmate pays for calls, but sometimes the receiving party can pay or accept charges. Inmates can also use TRULINCS for electronic messages. You'll need to consent to monitoring before using it, and messages are screened for content that could jeopardize safety or security. TRULINCS messages max out at 13,000 characters (about two pages). The BOP encourages healthy communication because strong relationships can reduce recidivism. For other options and vendor details, check general guidance and the facility page.
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Sending mail to someone at Kansas City RRM is one of the easiest ways to stay connected. But it's also easy to waste time and money on items that get rejected. Here's what you can't send, what works instead, and how to avoid the most common mistakes with packages and books.
Sending mail to someone at Kansas City RRM is straightforward once you understand how it's categorized. The key distinction is between general mail and special mail—that classification determines how your letter gets opened and inspected.
Yes. A notice is posted next to each telephone advising that calls are monitored. Unmonitored calls to attorneys are permitted in certain circumstances.
Ordinarily, the inmate pays for telephone calls. In some cases, the receiving party may pay for or accept charges for the call instead.
TRULINCS messages are limited to 13,000 characters (about two pages). You must consent to monitoring, and messages are screened for content that could jeopardize safety or security.
General correspondence is opened and inspected by staff for contraband and content that could threaten security or good order. Special incoming mail that’s properly marked is opened only in the inmate’s presence, then checked for contraband and verified as special mail.
Not without prior written approval from the inmate’s unit team or other authorized staff. The only listed exceptions are release clothing and authorized medical devices.
Include your full name and complete return address, plus the inmate’s full name (and ID if required). Address only one inmate per envelope, and follow the facility’s rules for photos, publications, and package approvals.
A quick confirmation now can save you a wasted trip. Before you head to Kansas City RRM, make sure the person you're visiting is actually there, you're on their approved list, and visits are happening the day you plan to go.
Kansas City RRM is a Residential Reentry Management field office — not a traditional prison. That distinction matters. RRM offices don't always operate like standard prison visiting rooms, so don't assume walk-in or weekend visits work the same way here. Before making any plans, call the Kansas City RRM office directly to find out what visiting options are actually available for the person you want to see.
Visiting someone in federal custody is doable, but there's one rule you can't skip: you have to be approved before you show up. Here's how the approved visiting list works at Kansas City RRM and who can be added.
