Mail, photos, messaging, and phone/call options for staying in touch.
Phone communications at RRM Philadelphia run through the TRUFONE application. The system processes inmate telephone data—call metadata, contact information saved on calling lists, voice biometric verification, call recordings, and account balances. Approved staff can monitor calls live or through remote monitoring tools. Call recordings are stored temporarily and deleted after 180 days unless they need to be kept longer for legal or administrative purposes. The Bureau of Prisons cites federal statutes and regulations (18 U.S.C. 2510/2511 and 28 C.F.R. § 540.100 et seq.) as authority for monitoring and recording. To use remote calling services, you'll typically create an account with the approved vendor, complete identity verification, and follow the vendor's payment steps.
Search for a loved one and send messages and photos in minutes.
If you're receiving phone calls through RRM Philadelphia, assume the Bureau of Prisons (BOP) is running its TRUFONE system in the background—and that calls and related data can be monitored, recorded, and stored.
Yes. RRM Philadelphia uses the TRUFONE system, and approved staff can monitor and record calls. The BOP cites 18 U.S.C. 2510/2511 and 28 C.F.R. § 540.100 et seq. as authority for monitoring and recording.
TRUFONE call recordings are stored temporarily and deleted after 180 days, unless they must be retained for legal or administrative reasons.
TRUFONE stores telephone numbers on inmate calling lists, voice biometric verification data, call recordings, and TRUFONE account balances.
First visits are stressful — you don't know what staff will ask for or how the approval process works. Good news: once you understand how WebV registration connects to your ID at the door, you can avoid most delays.
Visiting someone at RRM Philadelphia can feel confusing—there's no public street address like you'd find for a prison. But the process is real and doable once you understand how visitor approval works and what information gets collected along the way.
Getting approved to visit someone in federal prison starts with one form: BP-A0629. Know what it's asking for—and what the authorization and penalty language actually means—and you can avoid delays that hold up your visit.
