How to Contact an Inmate at Rutherford County Detention Ctr, NC (NC)
Trying to stay in touch with someone at Rutherford County Detention Center? Most communication happens through video visitation, with a few straightforward options for sending money, ordering commissary, and mailing postcards.
Rutherford County Detention Center uses Securus for video visitation. The inmate connects using a tablet provided by the facility, and you will need to register on the Securus website or through the Securus mobile app before you can schedule a visit.
Video visits are available daily from 8:00 AM to 10:00 PM, but you need to schedule at least 24 hours ahead. If you connect from your own phone or computer, you pay for the visit. There's also a free terminal in the Magistrates Lobby that costs nothing for either party.
You can add money to an inmate's account online through Team3.InmateCanteen.com. Commissary orders go out Thursdays after 2:00 a.m., so time your deposit if you want funds available before the next order window. For written mail, only postcards are accepted.
Steps to Follow
- ✓ Register for video visitation through the Securus website or the Securus mobile app.
- ✓ Schedule the video visit at least 24 hours in advance.
- ✓ Plan your visit within the posted daily window (8:00 AM to 10:00 PM).
- ✓ If you are visiting from your mobile device, be ready for the visitor to pay for the video visit.
- ✓ If you want a free option, ask about using the video visitation terminal in the Magistrates Lobby (free for both visitor and inmate).
- Go to Team3.InmateCanteen.com - This is the site listed for making an online deposit to an inmate’s account.
- Log in - Follow the prompts on the site to access the deposit option.
- Complete the deposit - Submit the online deposit to the inmate’s account through the Team3 Inmate Canteen portal.
- ✓ Commissary is ordered Thursday after 2:00 a.m., so try to have funds in place before that order window.
- ✓ Mail is postcards only for written correspondence.
Reminder: Video visits run on a 24-hour scheduling rule. Also, visits done from a visitor’s mobile device must be paid for by the visitor.
Before making plans, confirm the current video visitation hours (listed as 8:00 AM to 10:00 PM daily) and the 24-hour advance scheduling requirement. Also verify that the "visitor pays" rule for mobile visits still applies.
If you're planning to use the free terminal, check that the Magistrates Lobby option is available when you need it. You may also want to confirm inmates are still using facility-provided tablets for Securus visits, since device access can change.
For money and mail, verify the deposit portal (Team3.InmateCanteen.com) is still current, since these systems get updated. Double-check commissary timing (orders placed Thursday after 2:00 a.m.) if you need funds in before the cutoff. And confirm the mail rule: only postcards are accepted.
Tip: The best places to confirm current rules are the detention center's website, your Securus account or app, and the Team3.InmateCanteen.com login page. If anything looks different (hours, payment policies, or mail format), verify before sending money or scheduling a visit.
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