How to Schedule a Video Visit at Rutherford County Detention Center
Scheduling a video visit at Rutherford County Detention Center is straightforward once you know the system, the daily hours, and the 24-hour advance booking rule.
Rutherford County Detention Center uses Securus Video Visitation. The person in custody does the visit on a tablet provided by the detention center, and you join as the visitor through Securus.
Here's how it works: your loved one signs in on their facility tablet at the scheduled time, and you sign in to your Securus account to connect. New to Securus? Get your account set up ahead of time. It makes visit day much less stressful.
You'll need to register for video visitation through Securus before you can schedule anything. Rutherford County Detention Center directs visitors to register using the Securus website or mobile app.
Tip: Create your Securus account well before you want to visit. That way you're not rushing through setup when you're trying to book an appointment.
Video visits run daily from 8:00 AM to 10:00 PM. Pick an appointment time within that window.
Visits must be scheduled at least 24 hours in advance. Want to visit tomorrow? Book it today or earlier, or you'll get blocked by the advance-notice rule.
- ✓ Choose an appointment time between 8:00 AM and 10:00 PM.
- ✓ Schedule at least 24 hours ahead so the visit is eligible.
- ✓ Build in extra time for Securus account setup before you try to book your first visit.
If you're doing the video visit on a mobile device, you'll need to pay for it. Sort out payment before your scheduled slot starts so you're not troubleshooting funding when you should be connecting.
There's also a free option: video visits using the terminal in the Magistrates Lobby cost nothing for both the visitor and the inmate. If cost is a concern, plan to use that terminal.
- ✓ Charge your phone or tablet ahead of time if you are visiting on a mobile device.
- ✓ Make sure you can sign in to Securus before visit day.
- ✓ If you are visiting on a mobile device, confirm your payment is ready before your scheduled time.
- ✓ If you prefer a free visit, plan to use the terminal in the Magistrates Lobby.
Day of Troubleshoot
- ✓ Sign in to your Securus account before the appointment time (do not wait until the last minute).
- ✓ Double-check that your visit was scheduled at least 24 hours in advance.
- ✓ If you are using a mobile device, confirm you have enough funds to cover the visit.
- ✓ Use a steady internet connection so the video call does not freeze or drop.
- ✓ Have a backup device ready if yours is acting up.
- Try signing out and back in. A fresh login can clear up a session error.
- Restart your device. This fixes a lot of camera, audio, and connection issues.
- Switch your connection. If Wi-Fi is unstable, try a different network.
- Reach out to Securus support. Account and access problems are usually fastest to solve through Securus.
Note: If the problem is your Securus login or payment for a mobile visit, start with Securus support. Facility staff typically cannot fix account or billing issues on your behalf.
Can't find current detention center contact details online? Don't let that stop you from getting the visit scheduled. For most scheduling problems, your quickest path is through Securus, since your account, scheduling, and (for mobile visits) payment all run through their system. If you find a phone number elsewhere, verify it's current before relying on it.
Tip: Use Securus support for registration, scheduling, and mobile-payment questions. Those are the issues that most often block a visit from connecting.
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