How to Send Money to Facility

Create a Securus account before the facility transition happens. Don't wait until things are already underway. The only confirmed requirement is the account itself, so get it set up as early as possible.

Have unused ViaPath balances? You can request a refund through ViaPath's website on their help page. The request process exists online, but timing, eligibility rules, and required details aren't spelled out in the available information.

Steps Follow

• ✓ Create a Securus account before your loved one’s facility transition.

• ✓ For unused ViaPath balances, submit a refund request through ViaPath’s online help page.

Before using your new Securus account for anything money-related, confirm what you'll need to set it up correctly for this facility. Ask about facility codes, your loved one's identifying details, any deadlines tied to the transition date, and accepted payment methods. The only confirmed piece: the account must be created before the transition.

For ViaPath refunds, verify the practical details before submitting: Who qualifies? What counts as an "unused balance"? What information do you need to match the balance to your account? How long does processing take? The only confirmed point is that refund requests go through ViaPath's help page online.

• ✓ Whether Securus setup requires a facility-specific code or your loved one’s ID information
• ✓ What payment methods are accepted when adding funds through Securus
• ✓ Any timing rules tied to the facility transition (deadlines, cutoff dates, or blackout periods)
• ✓ ViaPath refund eligibility rules for unused balances
• ✓ What information ViaPath requires to process the refund request
• ✓ Expected refund processing time and whether any fees apply
• ✓ Where to submit the ViaPath refund request (their online help page)