How to switch from ViaPath to Securus for CDCR calls and messages

CDCR is moving incarcerated person communication services from ViaPath to Securus. According to CDCR, the change should lower costs for calls and e-messages. The timing depends on when each facility makes the switch.

Create a Securus account before your loved one's facility transitions. This helps you avoid any interruption in communication. Not sure when the switch happens? Check CDCR's tablet and communications rollout page for the schedule and FAQs.

1. Create your Securus account. Do this before your loved one’s facility transition so you are ready when services move over.
2. Check your ViaPath balance. If you have unused funds, CDCR says you can request a refund through ViaPath’s help site.
3. Verify your facility’s transition date and read the FAQs. Use CDCR’s tablet and communications rollout page so you are working from the latest schedule and guidance.

CDCR says the switch should mean lower costs for calls and e-messages once services move to Securus. That's their stated expectation. Keep an eye on the official FAQs for pricing details as the rollout reaches your facility.

CDCR posts the rollout schedule and FAQs on its tablet and communications rollout page. Check there for your loved one's facility transition date before making changes to how you pay for calls or send messages.

Checklist Print

• ✓ Create a Securus account before your loved one’s facility transitions.
• ✓ Write down any unused ViaPath balance you have.
• ✓ Request refunds for unused ViaPath balances through ViaPath’s help site.
• ✓ Check CDCR’s tablet and communications rollout page for your facility’s transition date and the latest FAQs.

If anything seems unclear, verify the transition date and any facility-specific instructions on CDCR's rollout page before assuming your accounts will carry over. One thing to note: if you use the existing CDCR visitation and communications portal, you may still see ViaPath branding there (including a ViaPath Technologies copyright notice covering 2015 to 2026) even as CDCR transitions services.