Who to Call at Salinas Valley State Prison — Main Numbers, Package Contacts, and Health Records
Trying to reach Salinas Valley State Prison? The fastest way to get answers is calling the right office the first time. Here are the key numbers and contacts for general questions, package vendors, and health-record requests.
For general questions, start with Salinas Valley State Prison’s main line: (831) 678-5500. If you need the facility’s physical location for directions or paperwork, SVSP’s address is 31625 Highway 101, Soledad, CA 93960.
Calling about quarterly packages? Here's what you need to know: families can't send these packages directly to someone in a California state prison. Quarterly packages are only available through authorized private vendors approved by CDCR.
For vendor-side questions - like how to become a Quarterly Package Vendor - CDCR lists a direct contact: Lt. Victor Espinoza at Victor.Espinoza@cdcr.ca.gov. For the Incarcerated Persons Religious Vendor Package Program, reach out to m_DAIReligiousPOU@cdcr.ca.gov.
Health-related calls work differently than general prison questions. Patient Health Care Inquiry (PHCI) lines are meant for authorized individuals asking about urgent changes in a patient's health care condition or status. If your call isn't about an urgent change, it won't be returned - save those lines for true emergencies or time-sensitive health updates.
Want medical information shared with you as a family member? California Correctional Health Care Services (CCHCS) requires written authorization signed by the patient. The patient must sign an Authorization for Release of Protected Health Information to allow their medical records to be released to anyone, including family. That form is available in the medical offices at all institutions.
For administrative or general facility questions at SVSP - things that aren’t medical-records requests or vendor program issues - use the main prison phone number: (831) 678-5500.
If your loved one has already been released and you need their patient-inmate health records, submit your request to the CCHCS Health and Imaging Records Center. You'll need a completed Authorization for Release of Protected Health Information, plus a legal form of identification sent along with the release.
- ✓ Mail: CCHCS Health and Imaging Records Center, P.O. Box 588500, Elk Grove, CA 95758
- ✓ Fax: (916) 229-0608
- ✓ Email: releaseofinformation@cdcr.ca.gov
- ✓ Phone (questions after release): (916) 379-4545
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