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Send Photos & Mail at San Joaquin Jail

How to send messages, photos, and packages

Overview

San Joaquin Jail warns that visiting telephone conversations may be monitored and recorded. Using the visiting room counts as consent to recording—except for properly assigned attorney, religious, or physician visits. Stay in touch through phone, video, or approved electronic messaging, including standard calls from institution phones and tablets where available. For video visits and messaging, create an account on the department's communications platform (web or mobile) and register for the specific service. If video visits require prepayment, add funds through the platform first, then register before scheduling. California is transitioning to a new statewide communications provider, so confirm which platform San Joaquin Jail currently uses before setting up accounts.

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Quick Facts

  • Phone and visiting-room conversations may be monitored and recorded; using the visiting room implies consent except for properly assigned attorney, religious, or physician visits.
  • You can reach an incarcerated person by phone, video, or approved messaging apps.
  • Create an account on the department's communications platform (web or mobile) to use video and electronic messaging.
  • For prepaid video visits, add funds through the app's prepaid feature and register for the video service before scheduling.

Common Questions

Are phone or visiting-room calls at San Joaquin Jail monitored or recorded?

Yes. Visiting telephone conversations may be monitored and recorded. Using the visiting room implies consent to monitoring/recording except for properly assigned attorney, religious, or physician visits.

How do I set up video visits or messaging with someone at San Joaquin Jail?

Create an account on the department's communications platform (web or mobile), then register for the jail's video and messaging services. If video visits require prepayment, add funds through the platform before scheduling.

Will San Joaquin Jail use the new California statewide communications platform?

California is switching to a new statewide provider for phone, video, and messaging, but not every site moves at once. During the transition, some institutions stay on older platforms, so check what San Joaquin Jail currently supports before you create accounts.

Other Guides for San Joaquin Jail

before-first-visit-san-joaquin-jail

Before Your First Visit to San Joaquin Jail: A 1‑Page Checklist for Families

- Sign up at least 30 minutes before the next available visit (first-come, first-served). - Keep your group to 3 people max per visit — this count includes children and babies. - Plan for a strict 45-minute visit (no exceptions). - Don’t overstay — it can cost you visiting privileges. - Once your visit starts, don’t exit the visiting room or the visit will be terminated. - Remember the limits: 2 visits per week (Monday–Sunday), and only 1 visit per day even if you go to a different San Joaquin County Jail location. - Leave your phone behind — cellular phones are prohibited in visiting. - No photos during visits.

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