San Juan Adult Detention Center, NM

San Juan County Adult Detention Center only offers video visits—no in-person visits. You'll schedule and conduct all visits online through the facility's video system. Head to the vendor portal (such as schedule.telmate.com) to book a time slot or start an on-demand session by selecting your person and clicking

San Juan Adult Detention Center uses Telmate/ConnectNetwork for video visits. To start an on-demand visit, go to https://schedule.telmate.com, log in, accept the agreement, choose the inmate, and click "Visit Now." You'll need an internet-connected device with a webcam and microphone, and the visit must run in Google Chrome. Make sure there are enough funds in either the inmate account or a Friends & Family account—on-demand sessions are billed after the visit ends. The person who starts the visit pays by default. Scheduled video visits are billed only for the actual time used. One thing to be aware of: ConnectNetwork (Telmate) disclosed an August 2020 data breach that affected thousands of users' personal information.

You can add funds for someone at San Juan Adult Detention Center through approved third-party processors online or by phone, via a lobby kiosk, or by mailing a money order. San Juan uses TouchPay, which handles payments across web, mobile, phone, retail, and kiosk channels. If you use ConnectNetwork AdvancePay, keep in mind that accounts go inactive after 180 consecutive days with no activity and may be forfeited. Need a refund on an inactive account? Call ConnectNetwork customer service at 877-650-4249. For care packages, iCare Gifts offers a personalized catalog with items delivered directly to your loved one. Since accepted payment types, mail formatting, posting times, and sender rules vary, confirm San Juan's exact process before sending funds.

San Juan County's Adult Detention Center publishes detainee information only through its official online Detainee Inquiry—the county's only official public posting of detainee records. Use that lookup to check booking details, charges, bonding status, and mugshots. Results show fields like name, booking number, custody status, booking dates, and housing facility. Have the person's name ready, and add any other identifiers you know to narrow your search. The county warns that outside sources—including a "San Juan County, NM Arrests" Facebook page and PublicJailRecords.com—are not affiliated with the county or the Adult Detention Center.